• Applications are required for each vacancy. Resumes may be attached but will not be accepted in lieu of applications. The application must be signed, dated, completely filled in and returned to the Human Resources Department by the filing date indicated on the Vacancy Announcement. All information submitted is subject to verification.
• The City only accepts applications for posted positions.
• If selected, City residency must be established within one year of hire (or within the timeframe outlined in bargaining unit contract, if applicable). Residency must be maintained for the duration of employment. Applicants need not be current residents of the City of Peoria to be considered.
• After an offer of employment but prior to hire, all applicants must complete a medical examination including a drug screen.
• All new hires will be required to successfully complete a probationary period.
• A summary of employment benefits may be obtained by contacting the City’s Human Resources Department.
• The City’s Administrative Action Plan for Fair Practices is available for inspection by contacting the City’s Equal Opportunity Office, City Hall, Room 303 or by calling (309) 494-8594.
• Applicants requiring accommodation to participate in the selection process may notify the Human Resources Department of such request.

The City of Peoria is an Equal Opportunity/Affirmative Action Employer

Note: Springdale Cemetery is the employer of record as it relates to the Springdale Cemetery General Manager position. The City of Peoria is acting as the intermediary recruiter. All applicant information will be kept confidential by authorized representatives of the City of Peoria and Springdale Cemetery. All applicants should contact Springdale Cemetery at (309) 681-1400 if they have any questions about the position or the cemetery.

Benefits: Negotiable

The purpose of this position is to manage the Springdale Cemetery. The Springdale Cemetery General Manager will coordinate with the Authority and Foundation Boards to develop effective strategies, goals, and staffing, ensuring that Springdale Cemetery’s yearly sales targets, customer service goals, budgetary constraints, and grounds management’s objectives are met. This position functions under the direction of the Springdale Cemetery Management Authority.

Administration & Accounting:
Oversees all monthly reports, including sales and management, and analyzes budget versus actual performance.
Monitors and reports on the status of bank checking accounts to the Authority Board.
Ensures accuracy and accountability in deposits, transfers, and reconciliations.
Maintains timely administrative and accounting functions based on checklists for each task.
Oversees records management and inventory control, transitioning from paper to computerized systems.
Develops a streamlined system for section maps to improve organization and management.
Collaborates with sales and grounds staff to enhance customer service for burial services and ensure accurate recording of each burial.
Evaluates and suggests improvements based on data from customer service request surveys.
Manages the budget within the constraints of the annual budget.
Works with the Authority and Foundation Boards to develop and execute marketing strategies to promote cemetery services, including traditional burial, cremation, and memorial options.
Creates engaging marketing materials such as brochures, flyers, and online content to highlight the unique offerings and atmosphere of the cemetery.
Coordinates and attends community events, fairs, and networking opportunities to increase awareness of the cemetery and establish partnerships with local businesses and organizations.
Maintains relationships with funeral homes, religious institutions, and other relevant entities to generate referrals and enhance the cemetery's reputation.

Sales, Public Relations, & Customer Service:
Provides guidance and counseling to the sales staff on policies, procedures, and special circumstances, while offering necessary support to facilitate sales closures and enhance customer service.
Oversees sales materials and staffing strategies to ensure sales
targets are achieved.
Manages the granite program, overseeing pricing, custom quotes, ordering, and tracking of memorials and inventory.
Generates relevant sales reports to track performance and identify areas for improvement.
Reviews advertising and marketing programs with the Authority Board before implementation.
Actively engages with the community to enhance the cemetery's public image, including joining community organizations and
hosting public programs and seminars.
Fosters stronger relationships with funeral directors to increase Springdale Cemetery’s presence in the community.
Assists pre-need and at-need families in finalizing cemetery arrangements, including designing, and ordering necessary materials.

Grounds Management & Cemetery Operations:
Oversees the maintenance of buildings and grounds to ensure they meet acceptable standards and are adequately maintained.
Provides recommendations and suggestions to the authority for new development projects, including options for cremation, mausoleum construction, and expanding office and maintenance facilities.
Ensures efficient utilization of cemetery personnel and assets in alignment with "best use" practices.
Designs, implements, and monitors training programs for all staff members.
Collaborates with the Authority Board and Peoria Park District to develop a volunteer program.
Assumes overall responsibility for cemetery grounds, burial services, and horticultural practices.

Fundraising & Grant Writing:
Coordinates with the Authority and Foundation Boards to develop fundraising goals for the cemetery.
Designs and approves marketing materials consistent with the communication strategy of the cemetery.
Maintains relationships with donors, businesses, and foundations.
Trains and supports cemetery employees and volunteers in fundraising efforts.
Searches for grant opportunities for the Cemetery from federal, state, and other sources.
Oversees grant proposals and analyzes data to support them.
Ensures compliance with all grant requirements and regulations.

Bachelor’s degree from an accredited four-year college or university in Business Administration, Cemetery Management, or a related field from an accredited college or university and one year up to three years of progressively responsible related experience. A valid Driver’s License is required. Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job considered.

Knowledge of:
The death care industry, including trends, challenges, and changing demographics, products, and services. Knowledgeable about cemetery policies, structure, systems, values, and culture. Interacts effectively with the others in the industry and with colleagues in various positions in the organization.

One’s own safety, and the safety of all employees. Knows and follows safe practices and regulations. Seeks improvements in safety and security processes. Provides prompt, firm feedback to others with respect to safety or security violations. Monitors safety and security.
kills in the area to be supervised. Understands competency requirements for the jobs supervised. Keeps current with changing and improved methods for doing the work required of the unit.

Skill in:
Traditional and digital marketing, including social media and email marketing.
Content creation and branding.
Strategic planning and campaign building.
Influencing others to enroll in the strategic mission and vision of the company. Creates enthusiasm for and commitment to corporate and unit values and goals. Is self-motivated and motivates others.
Improving and developing the skills and competencies of employees.
Providing opportunities for employees to learn new skills of value to them, the work unit, and the company. Providing constructive performance feedback on a regular basis.
Demonstrating a commitment to anticipating, understanding, and responding to both internal and external customer needs. Showing sensitivity to the unique needs of customers in the death care industry.
Taking responsibility for meeting customer needs and promptly solving customer problems.
Expressing ideas, assignments, instructions, and feedback clearly and concisely. Uses verbal, non-verbal, and written strategies appropriate to the intended audience—with individuals, work teams and other groups.
Word processing, spreadsheets, and other specialized software programs.

Ability to:
Set high standards of achievement for self and expects high standards of performance from all employees. Proactive and consistently seeks operational improvement.
Demonstrate an ability and commitment to supervising through the effective use of participative methods and techniques. Involves employees, peers, and others as appropriate in planning, problem solving, decision making, quality improvements and other supervisory responsibilities. Appropriately delegates responsibility and authority.
Act with an understanding of impact overall. Understands the big picture and how each part contributes. Sees and understands interrelationships. Steps back to objectively size up entire situations before acting.
Maintain effectiveness in times of change and unpredictability. Able to manage ambiguity. Deals easily with diversity. Keeps current with technical innovation and improvements and integrates them appropriately.
Identify the root cause of a problem. Able to consider alternative solutions and determine the best cause of action to rectify the situation.
Demonstrates logical approaches to problem resolution.

Make decisions from a systems perspective, weighing the consequences or impacts of the decision on individuals, the work unit, and the company. Considers alternatives based on facts. Make decisions in a timely fashion.
Construct a plan of action and organize resources to accomplish tasks and goals. Can allocate human, material, financial and temporal resources efficiently and effectively.
Demonstrate sensitivity to the emotional and related needs of others. Is respectful of others and enhances confidence and self-esteem in co-workers and others. Brings personal balance and consistency of behavior to supervisory tasks.