Greater opportunities to build the life you want
Greater Peoria, IL
Greater Peoria, IL


Children's Home Association of Illinois

Children's Home Association of Illinois

Peoria, IL, USA
Posted on Thursday, March 7, 2024

About Children’s Home Association of Illinois (CHAIL):

CHAIL is a youth, family, and community focused 501(c)(3) organization with multiple locations and 450 staff, located in Peoria, IL. For over 157 years CHAIL has been helping the kids and families who need it most. Children’s Home Association of Illinois (CHAIL) is the largest social service agency for youth and families in downstate Illinois. The services we provide don’t just impact the individual child, they create positive ripple effects within their immediate family, neighborhood, community, and world by providing an opportunity to thrive. Our residential programs are growing, and our agency is looking to add kind, empathetic, and dedicated mental health and social work experts to our team.

Here at CHAIL, employees experience a “People First - Culture of Care” working atmosphere. From the most tenured staff to the newest team member, everyone is welcomed into a community that prioritizes diversity, equity, wellness, belonging, and good health. Starting with our CEO/President and migrating to every employee, this agency takes pride in taking care of each other. We believe if our employees are cared for, they can better live out the mission of the agency which is to help the kids and families who need it most. By putting our people first at CHAIL, they have the opportunity to share their expertise, talents, and passions with clients as they are changing the lives of the kids who will change the world. Our employees at CHAIL will tell you that they love working for the agency because they love what the agency does!

About the position:

This position is responsible for teaming with agency staff and leadership in planning and conducting QA/QI activities for his/her assigned programs. The Outcome & Evaluation Specialist is responsible for ensuring compliance with contract/grant terms, licensing, certification and accreditation standards, and compliance with external reviews and required program improvement plans. In addition, he/she is responsible for the ongoing collection and review of performance, utilization and fiscal data relative to each assigned service/contract; facilitating and guiding QA/QI efforts and corrective action plans when there is an opportunity or clear need for improvement.

Day to Day – the Outcome & Evaluation Specialist will partner with his/her assigned program leadership, serving as a “point of contact” and subject matter expert for all QA/QI functions. Duties to include use of agency data sources to extract and manipulate data for performance measurement/outcomes monitoring; leading quarterly file review process, documenting issues of compliance and implementing projects for the purpose of improvement of programs/processes. The Outcome & Evaluation Specialist will work with the QI team and agency committees as assigned to assure consistency across the agency and delivery of high quality services with an eye on improvement at all times.

A strong Outcome & Evaluation Specialist will be able to work individually as well as collaboratively with the QI team and other agency programs. A strong solution-oriented, strengths-based approach is needed in order to communicate and implement ongoing quality improvements and effectively work with other parts of the agency. This position requires an ability to evaluate compliance and quality, and proactively identify/recommend potential improvements based upon results.

Job Function:

  • The Outcome & Evaluation Specialist actively supports and implements high quality outcomes and continuous quality improvement within the agency.


  • Bachelor’s degree in Human Services or related field
  • Experience with quality control / compliance preferred
  • Knowledge and experience with Medicaid Rule 132 / 140 preferred
  • Demonstrated ability to analyze and communicate data and complex topics effectively to various audiences
  • Strong problem-solving, analytical, interpersonal and customer service skills
  • Excellent organizational skills and attention to detail are a must
  • Ability to work independently and as an active team member
  • Maturity and sensitivity to cultural and individual differences
  • Ability to handle job related matters in a professional, diplomatic and confidential manner
  • Proficient in utilizing office systems and equipment
  • Experience with Internet research and outcomes measurement
  • Experience with computer software programs such as Access, Excel, Word, PowerPoint
  • Speaking and hearing ability to allow for effective oral communication of information
  • Ability to transport self and others to various meetings
  • Physical and emotional stamina to handle job related stress


  • PTO (paid-time-off) accrual 3 weeks first year (full-time)
  • 10 paid holidays
  • Sick Leave accrual 12 days per year (full-time)
  • Medical, vision, and dental insurance
  • Flexible Spending Account
  • 401K with company match
  • Company paid life insurance, STD and LTD
  • Supplemental life insurance
  • Employee Assistance Program
  • Employee Referral Program
  • Opportunity to Further Education

CHAIL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.