Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Gathers information from consumer loan applicants over the phone and via the internet, and reviews credit history from a national credit reporting agency and CEFCU internal systems to complete loan applications. Determines appropriate loan type for the member’s request and ensures it conforms to CEFCU policy, procedures, and credit granting guidelines. Contacts members via phone or email to communicate loan stipulations, counteroffers, or denials. Gathers relevant, comfortable payment ranges from members to aid in offering applicable Debt Protection products. Answers loan related questions from members or other CEFCU staff, and reaches out to new Indirect members using member service and sales skills to welcome new members and offer upsales to achieve personal, department and corporate goals.

Provides the highest quality member experience, for both internal and external members.

Hours:
Monday - Friday 8 a.m. - 5 p.m.
Saturday - 9 a.m. - 1 p.m.Required: • High school diploma or equivalent. • 0-2 years lending and/or call center experience. or equivalent combination of education and experience. • Ability to demonstrate a working knowledge of critical CEFCU systems and screens within the 10-week training period including, Automated Loan Processing System (ALPS), Consumer Loan Origination System (CLOS), VSA, COL MIF, MAF, CTI, etc. • Ability to work in a structured, fast paced and continuously changing environment. • Strong verbal and written communication skills. • Ability to recognize potential cross-sales and upsales. • Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) Preferred: • Experience in customer service, sales, and/or as a telephone representative in a call center environment. • Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures. • Experience in consumer lending. • Applicable college education and/or commensurate experience.

Summary Pay Range

The anticipated starting pay range for this position is $18.56 - $21.81.

The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.

Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan – Pension

Defined Contribution Plan – 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.