Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

The Direct Lending Processor demonstrates a strong, needs based sales and service focus by processing approved applications for both member(s) and non-members across all available delivery channels using grammatically correct and concise language. Determines individual needs and procures loan protection products, additional loan originations, and deposit account relationships as defined and measured in the Direct Lending and Corporate Balanced Scorecards and Major Initiatives. Completes a detailed analysis of each loan application to generate proposal packages that consider applicant’s individual needs, improves upon their financial well-being, and are of the highest quality. Navigates pivotal conversations where input is sought from applicant to obtain commitment on proposals; readily advising counters to objections when appropriate to find “next best” alternatives. Actively participates in and is held accountable for the attainment of individual and departmental/organizational goals by asking high-impact questions, utilizing training materials and techniques provided by management and coaches.

Provides the highest quality member experience, for both internal and external members.

Hours:

Monday - Friday 8:00 a.m. -- 5:00 p.m.
Saturday - 9:00 a.m. -- 1:00 p.m.Required: • High school diploma or equivalent. • 0-2 years lending experience. • Ability to work in a structured, fast-paced and continuously changing environment. • Strong verbal and written communication skills. • Proven ability to convert inbound leads and generate new sales opportunities through creative prospecting. • Experience with Microsoft Products including Word, Excel, Outlook, and Internet Explorer. • Ability to demonstrate a working knowledge of critical systems and screens within the 10-week training period including Consumer Loan Origination System (C-LO), Collections platform, Credit Bureau, VSA, COL MIF, MAF, CTI, etc. • Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Preferred: • Previous CEFCU lending, sales, and/or member facing experience. • Experience in customer service, sales, and/or as a telephone representative in a call center environment. • Applicable college courses and/or commensurate experience preferred. • Demonstrated success balancing consultative selling with proactive outreach. • Thorough knowledge and understanding of CEFCU products and services, including Consumer Loan Origination System (CLOS), loan documentation, title procedures, and loan policies and procedures. • Thorough knowledge and understanding of the Consumer Loan Origination System (CLOS). • Knowledge of CEFCU loan policies and procedures. • Bilingual.

Summary Pay Range

The anticipated starting pay range for this position is $20.20 - $23.75.

The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.

Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan – Pension

Defined Contribution Plan – 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.