Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Acts as a Float, performing duties of both an Automated Services Operations (ASO) Representative and Check Processing Representative. Balances check images captured from the check processing and Encore! Teller System software with speed and accuracy at the time of deposit. Verifies and processes deposits presented on the various Remote Deposit Capture (RDC) channels; such as ATM, business, mobile and merchant deposits. Serves as the first line of defense to detect and prevent fraud on ATM, mobile, and mailed receipts deposits. Prepares daily balancing reports for Accounting and Cash Management. Generates, verifies, and transmits daily outgoing image cash letters to correspondent bank for Same Day Settlement. Generates extract files to post checks for clearing. Maintains software databases for optimal production performance. Rectifies member and business member statements when cleared check images do not generate. Prepares member correspondence regarding deposit adjustments and the return of non-negotiable instruments. Responds to member inquiries and concerns via various communication methods. Processes and posts payment and deposit transactions received by mail. Analyzes and makes decisions based on the Uniform Commercial Code (UCC) and CEFCU Business Rules on the negotiability of instruments and holds placed on funds. Reconciles transactions posted by individual and branch for daily corporate balancing. Research errors, discrepancies, and questions concerning transactions processed and informs member or third party of research results. Reconciles daily unposted transactions by either applying the appropriate corrections to allow for the reprocessing of those rejected items or by returning the rejected item for the appropriate reason. Processes unposted, overdraft, or system-initiated return items. Performs various ATM and Instant Issue maintenance at off-site locations throughout Illinois.

Provides the highest quality member experience, for both internal and external members.

Department Hours: Monday - Thursday: 7:30 a.m. - 6 :30 p.m.
Friday: 7:30 a.m. - 7:30 p.m.
Saturday: 8:00 a.m. - 2:30 p.m.

HWFH after successful completion of training.

Required:

• High school diploma or equivalent.
• 0-2 years’ cash and check handling experience.
• Ability to work independently resolve issues, think critically, and apply probing/investigative skills.
• Self-motivated, strong attention to detail, and proven accuracy.
• Good math and/or basic accounting skills.
• Ability to learn applicable PC software and mainframe systems and apply at a proficient level within 10 weeks.
• Successful completion of ASO and Check Processing Training.
• Quality Member Service skills.

Preferred:

• Thorough understanding of all ASO functions including CEFCU System, Member Mail system, Credit Card systems, Transaction Balancing process, Business Balancing process, scanning equipment, Check Imaging software, corporate structure, Microsoft Word, Microsoft Excel, and Record Storage retrieval system.
• Knowledge of Member Center teller system, and Microsoft Word, Excel, and Outlook.
• Thorough understanding of Federal and State Regulations governing the Mailed Receipts functions.
• Familiarity with the check processing process.
• Knowledge of CEFCU mainframe applications, reports and screens.
• Verbal communication skills, phone experience.
• Prior Automated Services, Mailed Receipts, or Check Processing experience.
• Knowledge of Regulations B (adverse action), CC, E, and Uniform Commercial Code (UCC) to ensure CEFCU Compliance.
• Knowledge of ATM, business and general ledger balancing and FPR.

• 10-key data entry experience.

Summary Pay Range

The anticipated starting pay range for this position is $18.56 - $21.81.

The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.

Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan – Pension

Defined Contribution Plan – 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.