Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Plans, budgets, oversees and documents all aspects of projects assigned to Electronic Strategy and Development for CEFCU On-Line and Mobile Banking, Online Budgeting Tools, CEFCU My Pay, Bill Pay, Online Account Origination/Opening, Mobile Check Deposit, and other digital features/functionalities. Builds, develops, and coordinates business relationships with internal resources and vendors necessary to execute projects. Ensures that all projects are delivered on-time, within scope and within budget. Serves as a liaison between product owners, technical resources and vendors to research potential ideas to enhance COL/MB, develop detailed project plans and implementation of those projects. Conduct and coordinate financial, product, market, and related research to support strategic and business planning. Actively participate in the implementation of approved changes. Create informative, actionable and repeated reporting that highlights relevant business trends and opportunities for improvement. Creates, tests, and implements end-to-end test scripts for program features and functions to be used during implementation of enhancements and system updates. Communicates across business units and to management necessary project updates. Troubleshoots applications for issue resolution or version update testing and verification. Assists with after-hours calls for product escalation/verification and support. Provides back up support to the Sr. ESS Member Service Support. Responsible for escalated calls and back up for General Ledger and accounting tasks.

Hours
Monday - Friday
8:00 a.m. - 4:30 p.m.
*Requires after hours responsibilities.

*HWFH after successful completion of training.

Required:

• High school diploma or equivalent.
• Proficiency in Microsoft Excel, Outlook, and Word, and PowerPoint.
• Knowledge of vendor admin systems related to COL, MB, BP, PFM, and OAO.
• Proficiency in CEFCU mainframe applications including Member Information File (MIF), Member Account File (MAF), CEFCU Tele-Servicing System (CTI), Account Information File (AIF).
• Expert knowledge of Internet, PC operating systems, browsers, smart and browser-based cell phones and other mobile devices.
• Must be able to perform after-hour support for escalated issues on a rotation basis. Will be assigned a CEFCU-owned cell phone and laptop.
• Excellent communication skills.
• Excellent planning, organization, and time management skills.
• Strong leadership and ability/willingness to actively participate in helping achieve department and corporate objectives.
• Accuracy with strong attention to detail.
• Training and presentation experience.
• Completion of EQIP Level 1 and 2 within six months.
• Strong analytical and problem solving skills.

Preferred:

• Knowledge about Personal Financial Management software.
• CEFCU ESS experience or at least two years CEFCU experience plus formal training in Information Technology, Computer Science, or related field.
• Applicable college classes (e.g. Business Math, Accounting, Business Communications, Business Law, etc.) and/or commensurate experience.
• User experience with CEFCU’s electronic services.
• Proven ability to manage complex projects within deadlines.
• Project Management software experience.
• Project management experience.

Summary Pay Range

The anticipated starting pay range for this position is $24.06 - $28.26.

The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.

Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan – Pension

Defined Contribution Plan – 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.