Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Contacts members to arrange payments on first mortgage loans and home equity loans. Directs use of aggressive collection practices. Negotiates with delinquent members to help them keep their homes. Offers appropriate workout options. Monitors accounts to verify payments are made. Sets up automatic payments for payroll deductions, auto-transfers, Automated Clearing House (ACH) origination, allotment payments, and Credit Union National Association (CUNA) disability claim forms. Sets up payment plans for new separations. Investigates and resolves associated problems. Initiates the foreclosure process when appropriate. Keeps current on continuously changing government regulations, foreclosure laws, and secondary market guidelines. Acts as back-up to the First Mortgage Adjuster.

Hours:
Monday -Friday 8:00am - 4:30pm

Required:
• High school diploma or equivalent.
• Requires thorough understanding of mortgage and loan processes, Automated Loan Processing System (ALP), Member Information File (MIF), Collection Screen (COL), and mortgage loan origination system.
• Proven ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional states.
• Strong grammar, letter writing, interpersonal, and telephone skills.
• Working knowledge of Microsoft Word and Excel.

Preferred:
• Thorough knowledge of collection laws and procedures.
• Knowledge of mortgage and home equity processes, procedures, and regulations.
• Working knowledge of secondary market guidelines.
• Applicable college courses and/or commensurate credit and collection experience.

Summary Pay Range

The pay range for this position is $19.71 - $23.17.

Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan – Pension

Defined Contribution Plan – 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.