Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Acts as a Float performing duties of both an Automated Services Operations (ASO) Member Service Representative and Check Processing Representative. Balances check images and business deposits captured on the check processing software at the time of deposit through Teller, Member Center, and Remote Deposit Capture (RDC) sources; and check images transmitted in image cash letters with speed and accuracy. Prepares daily balancing reports for Accounting and Cash Management. Generates, verifies, and transmits daily outgoing image cash letters to correspondent bank for Same Day Settlement. Generates extract files for Information Services (IS) to post checks for clearing and RDC deposits received. Ensures member and business member statements and estatements are generated timely and accurately. Verifies and balances all CEFCU Automated Teller Machines (ATMs) and business account deposits. Prepares member correspondence regarding deposit adjustments and regarding the return of non-negotiable instruments. Responds to member inquiries and concerns by phone. Processes and posts payments and deposit transactions received by mail. Analyzes and makes decisions based on the Uniform Commercial Code (UCC) and CEFCU Business Rules on the negotiability of instruments and on holds placed on funds. Completes Remote Data Capture of Instruments for submission to Federal Reserve. Reconciles transactions posted for individual and office. Researches errors, discrepancies, and questions concerning transactions processed and informs member or third party of research results.

HWFH
Hours:
Monday through Friday: 7:30am-4:30pm
Saturday 6am-11:30am

Required:
• High school diploma or equivalent.
• Ability to work independently resolve issues, think critically, and apply probing/investigative skills.
• Self-motivated, strong attention to detail, and proven accuracy.
• Good math and/or basic accounting skills.
• Check and cash handling experience.
• Ability to learn applicable PC software and mainframe systems and apply at a proficient level within 10 weeks.
• Successful completion of ASO, and Check Processing Training.
• Member Service skills.


Preferred:
• Thorough understanding of all Check Processing and ASO functions including CEFCU System, Member Mail system, Credit Card systems, Transaction Balancing process, Business Balancing process, scanning equipment, Check Imaging software, corporate structure, Microsoft Word, Microsoft Excel, and Record Storage retrieval system.
• Knowledge of Member Center teller system, and Microsoft Word, Excel, and Outlook.
• Thorough understanding of Federal and State Regulations governing the Mailed Receipts functions.
• Familiarity with the check processing process.
• Knowledge of CEFCU mainframe applications, reports and screens.
• Verbal communication skills, phone experience.
• Prior Automated Services, Mailed Receipts, or Check Processing experience.
• Knowledge of Regulations B (adverse action), CC, E, and Uniform Commercial Code (UCC) to ensure CEFCU Compliance.
• Knowledge of ATM, business and general ledger balancing and collections.
• 10-key data entry experience.

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.