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Electronic Services Specialist

CEFCU

CEFCU

Peoria, IL, USA
Posted on Tuesday, April 2, 2024

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

An Electronic Service Specialist (ESS) provides members and potential members with guidance and support regarding CEFCU’s electronic services. Advocates and champions for CEFCU’s electronic services, by actively listening to member’s needs and referring appropriate products and services. Manages member requests and nurtures relationships through multiple support channels such as phones, emails, and online secure messages. Processes various back-office quality assurance and maintenance reports. Facilitates cases/tickets with appropriate vendor partners while maintaining positive and professional working relationships. Provides support to other CEFCU representatives with questions concerning electronic service’s products, services, policies and procedures. Serves as a back up to the Electronic Member Center (EMC) Fraud Coordinator, as needed. Tracks end-user system issues and assists with troubleshooting to identify errors. Maintains current working knowledge of available resources and job tools, policies, procedures and regulations governing electronic service’s products and services.

HWFH
Core Hours:
Monday - Friday: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 2:00 p.m.

Shifts:
8:00 a.m.-4:30 p.m
8:30 a.m.-5:00 p.m
9:30 a.m.-6:00 p.m

Required:

  • High school diploma or equivalent.
  • Ability to learn vendor admin systems related to department products and services at a proficient level within training period.
  • Strong written and verbal communication skills, including typing skills.
  • Critical thinking and time management skills. Ability/willingness to actively participate in helping achieve department and corporate objectives. Demonstrated skills to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances.
  • Demonstrated strong attention to detail and quality.
  • Knowledgeable about current and developing technologies including internet, PC operating systems, browsers, smart and browser-based cell phones and other mobile devices.
  • Self-motivation and independent decision-making skills.


Preferred:

  • Proficiency in CEFCU mainframe applications including Member Information File (MIF), Member Account File (MAF), CEFCU Tele-Servicing System (CTI), Account Information File (AIF).
  • User experience and knowledge of CEFCU’s electronic services.
  • Applicable college classes (e.g., Business Math, Business Communications, and Business Law, etc.) and/or commensurate experience.
  • Training and/or presentation experience.
  • Proficiency in Microsoft Excel, Outlook, PowerPoint and Word.

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.