Senior Manager, Aftermarket Commercial Development & Strategy
Caterpillar
Peoria, IL, USA
USD 172,630-258,950 / year
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Building Construction Products (BCP) Division is seeking a dynamic and results-driven Senior Manager, Aftermarket Commercial Development & Strategy to support an exciting growth opportunity.
Role Summary:
The Senior Manager, Aftermarket Commercial Development & Strategy will shape and scale BCP Services’ commercial offerings on a global stage, creating customer‑driven solutions and programs that strengthen engagement and power business objectives.
What You’ll Do (Job Duties)
Identify and analyze the evolving needs of Small Contractor customers within the construction industry, translating insights to address service gaps and unlock sales opportunities.
Partner with sales execution teams to design, implement, and manage sales programs aligned with short‑ and long‑term growth strategies, including the development and delivery of effective sales training.
Manage and direct a global development and sales support organization, setting clear priorities, driving cross‑functional execution, and enabling teams to achieve customer engagement and revenue objectives.
What You Have (Core Skills)
Customer Focus:
Facilitates creation of the 'right' services and offerings to resolve pain points, proactively meet needs and exceed expectations of our customers
Fosters strong internal, dealer and customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Measures and observes customer engagement and results based on offerings to ascertain and implement improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.
Business Development:
Teaches others about a variety of tools and techniques for evaluating market potential.
Develops standard processes to maximize business efficiency and effectiveness.
Coaches others on the design and implementation of programs to present services and offerings to new and known markets.
Develops strategies to present new business ideas to small and large perspective business partners.
Analyzes alternative business development approaches and strategies.
Designs common and industry-specific benchmarks for business development.
Industry Knowledge:
Educates others on own organization in terms of the industry - its market position, niche (if any), etc..
Compares and contrasts the latest developments and emerging issues in the industry.
Raises coworkers' awareness of industry standards, practices and guidelines.
Assesses how regulatory and reporting requirements apply to own organization.
Explains the development of industry segments - trends, consequences, key issues.
Discusses industry-specific cycles and associated considerations.
Decision Making and Critical Thinking:
Differentiates assumptions, perspectives, and historical frameworks.
Evaluates past decisions for insights to improve decision-making process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decision-making approaches such as consultative, command, or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Relationship Management:
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort, progress, issues, and successes.
Maintains productive, long-term relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative, healthy relationships.
Top Candidates Will Also Have
Product-Based Strategy Development
Lead the development and execution of a comprehensive, product-led commercial strategy aligned with business objectives and customer needs.
Translate market insights, customer feedback, and portfolio performance into actionable growth initiatives across the aftermarket lifecycle.
Customer Experience Excellence
Demonstrated success in delivering an exceptional end-to-end customer experience, with a strong focus on value creation, customer satisfaction, and long-term loyalty.
Partner cross-functionally to ensure customer-centric solutions are embedded into product, pricing, and commercial initiatives.
Data-Driven Decision Making
Strong experience leveraging data, analytics, and business insights to inform strategy, identify growth opportunities, and measure performance.
Ability to synthesize complex data into clear recommendations for senior leadership and key stakeholders.
Global Commercial Experience
Proven experience operating in a global, matrixed commercial environment, including collaboration across regions, cultures, and time zones.
Track record of driving alignment and execution of commercial strategies across international markets.
Additional Information
Position is located in Cary, NC or Peoria, IL.
Relocation assistance provided.
Travel 25-50% domestically & internationally.
Sponsorship is NOT provided.
Summary Pay Range:
$172,630.00 - $258,950.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position.Posting Dates:
April 24, 2026 - May 5, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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