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Program Manager (Local Service)

Caterpillar

Caterpillar

Operations
mossville, il, usa
USD 147,760-221,640 / year
Posted on Feb 5, 2026

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
The Connectivity & Service Solutions Division is seeking a program manager to drive the continued development of Local Service solutions, specifically Local Service on Cat® AirConnect (also known as Portable ET).

Caterpillar and Cat® dealers provide customers with excellent technology offerings and premium service. Depending on the product configuration and service choices, Portable ET empowers them with a suite of capabilities including local wireless software updates, diagnostics, and service tests.


Responsibilities

  • Ensure that the team is consistently receiving feedback from leadership, the business team, and customers to prioritize new features and improvements
  • Negotiate team deliverable commitment versus NPI request
  • Build strong relationships with peers in cross-functional teams
  • Collaborate with NPI teams and shareholders to get Product Vision, Strategy and, Product Roadmap
  • Serve as liaison between NPI Technical team and Delivery teams
  • Work with NPI Tech lead to document features with detailed use cases, capabilities and functional requirements
  • Work with product architects to break high-level requirements down into clear, achievable feature that drive customer value
  • Apply Agile principles to slice feature for prioritizing work by value,
  • Demonstrate feature deliverables to stakeholders
  • Manage product backlogs for multiple development teams
  • Coordinating with the businesses, sales, marketing, and platform groups to manage resources for each deliverable within the project.
  • Overseeing project progress and costs; communicating status with stakeholders and participating functional areas; addressing and resolving problems.
  • Influencing project staffing; motivating and developing project team and team members.
  • Communicating with customers and managing expectations; ensuring effective use of project controls and reporting mechanisms.

Skill Descriptors

  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
  • Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Top Candidates Will Have:

  • Requires a degree in an accredited Electrical or Computer Engineering or Computer Science curriculum.
  • Typically have 10+ years of experience in embedded software systems
  • Extensive experience with electronic service tool development and wireless technologies.
  • Working knowledge of mobile and modern web software development practices.

Additional Details:

  • This position requires the candidate to work full-time at the Mossville, IL office.
  • Domestic relocation assistance is available for this position.
  • Visa sponsorship is NOT available with this position.

Summary Pay Range:

$147,760.00 - $221,640.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

  • Medical, dental, and vision benefits*

  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

  • 401(k) savings plans*

  • Health Savings Account (HSA)*

  • Flexible Spending Accounts (FSAs)*

  • Health Lifestyle Programs*

  • Employee Assistance Program*

  • Voluntary Benefits and Employee Discounts*

  • Career Development*

  • Incentive bonus*

  • Disability benefits

  • Life Insurance

  • Parental leave

  • Adoption benefits

  • Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 4, 2026 -

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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