Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The Global Service team enables a differentiated and superior customer service experience, resulting in sustainable and profitable services growth with a focus on safety, quality, and efficiency. The goal is to enable both dealer and customer service success by leveraging digital capabilities, technology, world-class training, and accurate service information to deliver the desired outcomes.

We are currently seeking a Service Technology Consultant (Labor) to join the Global Service Rebuilds team. You will have the responsibility to lead projects related to Caterpillar Recommended Labor, expand labor coverage that aligns with OLGA opportunities, develop Labor Study tools, coordinate with Product Groups on new products and implement process improvements. The successful candidate will serve as an experienced contributor to projects that are complex in nature, working with individuals and teams across global sites and Cat dealers.

Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: Less than 10% (Domestic + International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

As a Service Technology Consultant, you will lead the development and management of Caterpillar’s Recommended Labor dashboard and serve as the trusted authority for labor hour recommendations for Service Options and Rebuilds. This role includes overseeing the lifecycle of labor tools used in labor time development and acting as the Labor Program Manager, coordinating with Product Groups on new products being introduced and the labor requirements needed. Tasks will include:

• Develop and maintain Caterpillar Recommended Labor and Rebuild labor data in collaboration with Service Events & Insights.
• Investigate and resolve discrepancies in labor hour analytics.
• Lead projects defining rebuild programs and associated labor requirements.
• Communicate effectively with stakeholders, peers, and dealer personnel.
• Evaluate processes and implement lean improvements.
• Drive process enhancements for labor development tools, including automation of labor time study data.
• Coordinate with Product Groups to ensure accurate labor time study forecasts.
• Serve as an internal and external labor subject matter expert.
• Continuously expand knowledge of Caterpillar’s product line.

What You Will Have (Basic Requirements):

• Technical Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

What Will Set You Apart (Top Candidates Will Have):

• Strong mechanical aptitude
• Knowledge of Cat machines and engines, comprising of systems such as powertrain, hydraulic, electrical, cooling, fuel, brake, steering etc.
• Good understanding of machine components such as engine, transmission, torque converter, driveline, axle, differential, final drive, etc.
• Understands the Caterpillar machine and engine parts product structure.
• Good understanding of Reuse & Salvage Guidelines.
• Experience leveraging Service Magazine Articles, Special Instructions, PIPs, PSPs
• Experience with dealer service data, SMCS codes, and standard jobs.
• Experience with reading and interpreting Caterpillar engineering prints.
• Experience with SIS, RWA, EDS, NPR, HVC
• Accuracy and Attention to detail
• Analytical Thinking
• Decision Making and Critical Thinking
• Dealer quoting methodology.
• Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds
• Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

What You Will Get:

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 7, 2026 - January 21, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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