Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar Paving Products offers a comprehensive solution for the paving industry, including equipment, training, consulting, parts, service, and support to ensure our customers' success.

We have an exciting opportunity for you to join our team as a Lifecycle Manager, where you will lead a team to drive both short-term and long-term Services Growth for Paving Products throughout their lifecycle.

What you’ll do:

• Product Aftermarket Strategy and Planning: Develop and implement a comprehensive product lifecycle strategy aligned with product group and company objectives. Lead a team of Parts & Service Consultants to execute growth plans, meeting both annual business plans and long-term growth targets.

• Aftermarket in New Product Introduction: Collaborate within NPI programs to ensure new products support long-term services growth objectives.

• New Services Development: Partner with process stakeholders to identify, develop, and launch new products and services, capturing services growth opportunities.

• Dealer Engagement and Training: Work with dealers and field representatives to drive growth through enhanced engagement, knowledge, and focus on Paving product support.

• Availability and Parts Management: Collaborate with Engineering, Parts Distribution, and Purchasing to meet customer expectations for repair solutions throughout the product lifecycle.

• Margin Optimization: Maximize parts profitability through cost reduction and pricing projects.

What you’ll have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

  • Facilitates creation of the 'right' products and services to resolve customer business issues.

  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

  • Advises others on creating customer focused environments in various scenarios.

  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

  • Communicates and models the criticality of customer focus as an organizational strategy.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  • Anticipates customers' needs and satisfies them proactively.

  • Resolves complex customer complaints or problems.

  • Teaches others how to deliver excellent customer service in a variety of settings.

  • Applies the concept of 'Moments of Truth' to customer service.

  • Participates in developing a variety of effective ways to deal with difficult customers.

  • Recovers from a service failure in a way that enhances customer's esteem of the organization.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

  • Explains the requirements, deliverables, costs, and criticalities of the assignment.

  • Participates in developing consulting opportunities or assignments.

  • Uses formal and informal means to keep client informed on progress and issues.

  • Carries out the agreed-upon consulting assignment in a professional manner.

  • Documents client's objectives and project scope.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Reviews others' writing or presentations and provides feedback and coaching.

  • Adapts documents and presentations for the intended audience.

  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.

  • Communicates well downward, upward, and outward.

  • Employs appropriate methods of persuasion when soliciting agreement.

  • Maintains focus on the topic at hand.

• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
  Develops basic persuasive arguments.

  • Discusses organizational culture around providing input on decisions.

  • Uses active listening skills and probing techniques to surface opportunities to influence.

  • Identifies who the decision makers are and how they receive information.

  • Regularly presents ideas or suggestions to associates in persuasive terms.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

  • Ensures capture of lessons to be learned from a problem-solving effort.

  • Organizes potential problem solvers and leads problem resolution efforts.

  • Uses varying problem-solving approaches and techniques as appropriate.

  • Contributes to standard practices for problem-solving approaches, tools, and processes.

  • Analyzes and synthesizes information and devises alternative resolution strategies.

  • Develops successful resolutions to critical or wide-impact problems.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

  • Provides prompt and effective responses to client requests and interactions.

  • Monitors client satisfaction levels on a regular basis.

  • Alerts own team to problems in client satisfaction.

  • Differentiates the roles and responsibilities in a business relationship.

  • Works with clients to address critical issues and resolve major problems.

• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

  • Directs strategic alliances and partnerships for mutual benefit.

  • Makes sound business decisions on behalf of the group when faced with complex and contradictory alternatives.

  • Builds the strategic thinking capability of the group.

  • Interprets available data and analyses when creating business plans.

  • Recommends ways to position the organization for long-term competitiveness.

  • Prepares the group's response to key marketplace trends, opportunities, and vulnerabilities.

Summary Pay Range:

$156,000.00 - $234,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 12, 2025 - May 26, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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