Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

CATERPILLAR REMANUFACTURING
Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important for us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding work, with an inspiring team, where every contribution matters.

About the role:
Our Caterpillar Remanufacturing Division is seeking a Product Service Engineer in one of the following locations: Griffin, Georgia; Mossville, Illinois; Lafayette, Indiana; Corinth, Mississippi; Houston, Texas. This position supports and designs new products or changes to existing products.

Job responsibilities will Include but are not limited to:

• Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
• Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality.
• Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Writing technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release.

Skill Descriptors:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  Level Extensive Experience:
  • Facilitates creation of the 'right' products and services to resolve customer business issues.
  • Advises others on creating customer focused environments in various scenarios.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Communicates and models the criticality of customer focus as an organizational strategy.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  Level Working Knowledge:
  • Follows proper data gathering and analysis processes and policies.
  • Participates in gathering and analyzing an organization's data based on requirements.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  Level Extensive Experience:
  • Anticipates customers' needs and satisfies them proactively.
  • Resolves complex customer complaints or problems.
  • Recovers from a service failure in a way that enhances customer's esteem of the organization.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  Level Working Knowledge:
  • Explains the requirements, deliverables, costs, and criticalities of the assignment.
  • Participates in developing consulting opportunities or assignments.
  • Uses formal and informal means to keep client informed on progress and issues.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  Level Extensive Experience:
  • Adapts documents and presentations for the intended audience.
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.
  • Employs appropriate methods of persuasion when soliciting agreement.
  • Maintains focus on the topic at hand.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  Level Working Knowledge:
  • Develops alternative techniques for assessing accuracy and relevance of information.
  • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
  • Uses fact-finding techniques and diagnostic tools to identify problems.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  Level Working Knowledge:
  • Provides prompt and effective responses to client requests and interactions.
  • Monitors client satisfaction levels on a regular basis.
  • Alerts own team to problems in client satisfaction.
  • Works with clients to address critical issues and resolve major problems.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
  Level Extensive Experience:
  • Advises others on the assessment and provision of all technical solutions.
  • Engages appropriate subject matter resources to effectively resolve technical issues.
  • Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

Additional Information:

• Relocation assistance IS available for this role.
• The primary location for this role is Griffin, Georgia, but can be located in Mossville, Illinois; Lafayette, Indiana; Corinth, Mississippi; Houston, Texas.
• 10% travel will be required for this position.

Please ensure you frequently sign in to your candidate home for any updates or correspondence for positions that you have applied for. https://cat.wd5.myworkdayjobs.com/CaterpillarCareers.

Keep a frequent check on emails as correspondence will be sent to the email that you used to apply with.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers
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Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 29, 2025 - May 12, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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