Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Americas Distribution & Services Division is hiring a Product Support Operations Consultant in Global Dealer Service Operations within Global Service. In this role, you will be the lead for the Component Rebuild Center (CRC) Certification Program, collaborating within Global Dealer Service. You will support dealers in their CRC Certification journey improve efficiency and quality of component rebuilds for the component rebuild support team.

Additional Info:

• This position is located in Peoria, IL

• This position requires up to 60% of working time travel, both domestic and international

• Relocation assistance is available for this position

What You Will Do:

• Develop & maintain rebuild efficiency and quality standards through CRC Certification materials & program.

• Perform CRC assessments with DSD field support team at dealer component rebuild facilities.

• Integrate Continuous Improvement and Best Practice ideas as part of your business activities.

• Collaborate extensively with DSD’s.

• Support dealer component rebuild projects by identifying Best dealer practices and working with engineering & support teams on specific projects, supporting the reuse of Caterpillar product.

• Working with dealers on capital plans and skill requirements for workshops.

• Ability to effectively communicate and influence at all levels of a dealership.

This position impacts the success of the Caterpillar Services Division. Your expertise will help improve the company’s ability to meet customer expectations, improve quality, reduce costs and increase profits.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers and peers.

• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

What Will Set You Apart:

• Four-year engineering or technical degree or equivalent job-related experience

• 3+ years of professional level experience.

• Previous dealer facing product support field experience.

• Engine, Drivetrain and Hydraulic component rebuild experience

• Dealer Component Rebuild Center experience.

Summary Pay Range:

$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 29, 2025 - May 9, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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