Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

From supporting data center infrastructure to ensuring uninterrupted power to hospitals to delivering emergency power during natural disasters, Caterpillar’s Construction Industries Services Division (CISD) develops the power solutions our customers need to build a better, more sustainable world. With over 95 years in the power industry, our dynamic and global team is at the forefront of energy transition. Whether electrifying a mine site or providing power solutions as utilities modernize their infrastructure, our 2000 team members across more than 20 countries deliver world-class expertise to ensure our customers have the capacity and power resiliency they need to achieve their climate-related and operational goals. As the Senior Parts & Service Consultant, you will maximize the Construction Industries Services Division's (CISD) potential through creating, implementing, and managing Generator Rebuild frameworks and new Repair Options development.

What You Will Do:

• Serve as a Rebuild Subject Matter Expert (SME) and work closely with sales, marketing and product development teams to align strategies and ensure successful implementation of Aftermarket NPI and Sales Support
• Support engine aftermarket new product introduction strategy and deliverables and manage the EP Aftermarket NPI budget.
• Deliver incremental STU growth through repair option development and engagement. Repair Options including wear and maintenance, overhaul and rebuild, and upgrade and retrofit solutions.
• Develop new or improved aftermarket repair options to grow market share through work order analysis, identifying trends, opportunities, and competitive landscape.
• Create go-to-market (GTM) strategies and material, drive alignment, and prioritize areas of focus with sales execution teams to maximize initiative impact.
• Drive alignment on strategies and priorities with enterprise partners (LPSD, IPSD, Reman, PSLD, ICS, Filters & Fluids) and Construction Industries Services Division (CISD) partners.

What You Have (Basic Qualifications):

• Degree requirement/experience: Bachelor’s degree in engineering, Marketing, Business, Sales, OR equivalent experience.
• Customer Focus:
  • Strategic ability to anticipate and address customer needs to drive business growth.
  • Proven track record of building and maintaining long-term customer relationships.
  • Expertise in aligning customer-focused strategies with overall business objectives.
• Service Excellence:
  • Expertise in Dealer Service Operations Experience and Work Order Structure
  • Knowledge of Snowflake, SQL coding and deep excel understanding.
  • Demonstrated ability to deliver high-quality service and support.
• Problem Solving:
  • Strong analytical skills to identify trends and opportunities.
  • Ability to develop innovative repair options and solutions.
  • Proficiency in work order analysis and competitive landscape assessment.
  • Experience in managing budgets and delivering incremental growth.

Top Candidates Will Have:

• Expertise in LENs data and the Caterpillar work order data.
• Excel, including Pivot Tables, Power Pivots, Data Models

Additional Info:

• Locations: Peoria, IL, Dallas, TX or Cary, NC.
• Office Model: Caterpillar requires employees to work onsite in the office five days a week.
• Travel: 30-40% domestic and international travel is expected.
• Relocation: Domestic relocation is available to Peoria, IL only for those who qualify.
• ISE: ISE assignments are not available.
• Visa Sponsorship: Visa sponsorship is not available.

Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 30, 2025 - May 14, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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