Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Energy Services:

Caterpillar's Energy Services Department of the Electric Power Division (EPD) offers power generation solutions leveraging the Cat® AMP software platform to monitor and automatically dispatch generation resources in response to economic or operational signals, providing incremental value to our customers and the grid. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

As the Technical Writer in the Energy Service Department of the Electric Power Division, you will be a critical part of a team of highly passionate and dedicated energy experts, working to advance innovative solutions to solve some of the nation’s most challenging energy problems. As a member of the Technical Sales Team, you will work to develop written communications, such as proposals and responses to Requests for Proposals (RFPs), that are compelling and easy to understand. This position allows significant room for professional development and career growth.

What you will do:

In this role, you will work closely with our Product Experts, Engineers, and Business Development Team to draft written materials explaining the value and benefits of energy services offerings, electric product specifications, and energy system configurations to a variety of internal and external audiences. Job duties include:

• Develop persuasive and accurate custom content, including technical content, for product brochures, offer proposals, pitch decks, RFP responses, etc.

• Garner a detailed understanding of Caterpillar’s solutions to compose compelling and persuasive content from scratch.

• Read, interpret, and summarize in writing electrical product and system specifications and single-line electrical diagrams.

• Work collaboratively to develop response strategies, proposal outlines, writing plans, content and schedules while meeting challenging deadlines.

• Ensure content is in compliance with proposal instructions and evaluation criteria set forth by customer/client and internal policies and standards.

• Heavy focus on collaboratively editing documentation and deliverables in a fast-paced environment including the capability to research and analyze detailed technical processes and extract technical information.

• Refresh technical knowledge base content on a regular basis.

What you will have:

Technical Writing: Knowledge of technical writing processes, considerations and applications; ability to write materials for both technical and non-technical audiences.

Working Knowledge:

• Interviews experts to understand technical and commercial information related to specific subject matter.

• Assesses the needs of technical and non-technical audiences prior to writing.

• Drafts, corrects and finalizes writing tasks independently.

• Understands and employs principles of English Composition in writing.

• Adheres to company documentation and quality standards that are related to technical writing.

• Cooperates and collaborates with other writers to complete large writing projects.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Level Working Knowledge:

• Translates the technical and commercial information into a written proposal using 'value selling' techniques to successfully engage customers.

• Researches the customer's industry and organization before finalizing written work product.

• Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.

• Quantifies proposed costs, benefits and value in customer terms.

• Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Effective Communications: Understanding of effective written and oral communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication tools and behaviors.

Working Knowledge:

• Adapts communication tools appropriately for the intended audience.

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes effective oral presentations and writes accurate, informative, and well composed reports as needed.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with colleagues, clients, and vendors.

Level Working Knowledge:

• Provides prompt and effective responses to requests and interactions.

• Monitors stakeholder satisfaction levels on a regular basis.

• Alerts team to problems in stakeholder satisfaction.

• Differentiates the roles and responsibilities in a business relationship.

• Works with colleagues to address critical issues and resolve major problems.

Top Candidates Will Also Have:

• A bachelor’s degree in electrical engineering, a journeyman electrical license, or equivalent combination of education and/or experience.

• Ability to read, interpret, and summarize in writing a single-line electrical diagram.

• Knowledge of energy generation technologies and systems.

• 1-3 years experience writing customer-facing documents (RFP responses, proposals, pitch decks, etc.)

• Experience writing for the electric power generation industry is preferred.

• Proficiency in Microsoft Office Suite including Word and PowerPoint and typing skills.

Additional Information:

• This position is located in Dallas, TX; Kennett Square; Peoria, IL; Griffin, GA; Alpharetta, GA; or Lafayette, IN.

• Domestic travel up to 10-15% is required.

• Domestic relocation assistance is offered for this position.

• Visa sponsorship is not offered for this position.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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