Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Summary:

The Digital Deployment Manager leads the deployment of Caterpillar’s world-class digital e-commerce solution, Order Navigation Experience (ONE), with our Dealer and enterprise partners. You will consult with appropriate partners and drive collaboration/deployment of digital capabilities regionally, focusing on delivering customer and business value. You will build strong understanding of the marketing and business objectives of multiple business units, industry groups, and Dealers, and drive engagement and future product development. This role serves a business critical function driving sales, marketing, and digital excellence.

What You Will Do:

The Digital Deployment Manager typically leads and/or deploys digital capabilities (or equivalent based on size, scope and complexity) with strategic and technical understanding of all capabilities for the region they support. This role may provide dedicated focus to high impact or complex capabilities, industries, regions and/or projects.

Other Duties:

• Consults/deploys with appropriate business unit, industry group and/or Dealer contacts to drive digital execution within the framework of enterprise tools, processes and strategies.
• Drives appropriate engagement within various levels of the dealership and internal industry groups, digital team members, capability owners, data owners and analytics to understand the full suite of capabilities, integration points and deployment status.
• Enables multiple digital projects and activities to identify linkages and synergies across business units, industries, and Dealers.
• Acts as both facilitator and liaison between dealers and appropriate internal subject experts and/or industry groups. Provides consultation to dealers implementing new Dealer Management Systems and engages with internal groups for the dealer integrations with corporate systems.
• Act as a single point of contact within Caterpillar to resolve dealer operations and technical issues. Drives awareness of and support dealer implementation of Caterpillar business transformations that require dealer participation to be successful.
• Manages proper collaboration, coordination, training, communication and alignment among related areas, projects and strategies within the team and with internal and/or Dealer partners.
• Drives and builds digital awareness through communication and identity programs in global regions and multiple business units, industry groups and/or Dealers.
• Confronts complex issues and problems that require careful analysis and diagnosis and bring the necessary experts together to execute solutions.
• Applies interactions and experiences with digital capabilities to develop expertise and demonstrate strong digital acumen when communicating with partners and stakeholders.

Education Requirement:

Bachelor’s degree preferred; but not required. Will accept 8-12 years of work-related experience, typically in sales & marketing, order-to-delivery, or digital technology.

What Skills You Will Have:

Products and Services:
• Oversees development activities for e-commerce operations.
• Advises cross-functional colleagues on implementation and operational considerations.
• Coaches others on key factors that differentiate offerings from that of competition.
• Develops procedures for product planning, development, and delivery cycles.
• Promotes understanding of multiple product and service groups and their interdependencies.

Relationship Management:
• Builds deep relationships with internal and external business partners.

• Communicates to clients regarding expectations of all parties.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Software Product Training:
• Describes resources and approaches for training on advanced product features and functions.
• Facilitates training for end-users, infrastructure staff, management and administrators.
• Designs and conducts high-level and detailed demos of all advanced product features and facilities.
• Discusses benefits and drawbacks of various delivery mechanisms.
• Conducts train-the-trainer sessions for customers and field support staff.
• Demonstrates experience with delivering product training to multiple clients and functional groups.

Software Release Management:
• Oversees all aspects of release management for the entire installed customer base.
• Develops and disseminates communications about new release training.
• Drafts communications about product release features.
• Develops distribution dates based on development, testing (QA), validation, packaging activities.
• Conducts impact analysis for major releases or critical applications; assesses benefits and risks.

Top Candidates Will Have:

• Exceptional communication skills, both written and verbal, including the ability to partner, build relationships, drive accountability and achieve alignment across all levels of the organization from team members to executive management

• Strong skills working with people from different backgrounds and cultures, internally and externally, and the ability to influence and resolve differences and issues

• The ability to adapt quickly to high velocity and change

• Strong project and program management, including communication and change management planning/coaching

• Deep knowledge of current digital capabilities and thorough understanding of the integration points

• Experience working directly with CAT Dealers and/or industry field experience
• The ability to demonstrate digital capabilities and some product support experience

Additional Information

The locations for this position are Peoria, IL, Cary, NC, or Athens, GA.

Domestic relocation assistance is available for this position.

This position may require 10-20% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 23, 2025 - May 7, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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