Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Summary:

Oversees and coordinates all sales and marketing activities for OEM Solutions customers. This position provides account management coverage for OEM and end-users who benefit from the use of Caterpillar undercarriage solutions and is accountable for delivering the annual business plan and meeting the contractual obligations of our customers.

What You Will Do:

• Follow organizational policies and procedures and maintain a clear and direct line of communication within the organization to meet customer requirements.
• Work with OEMs, Cat dealers, suppliers, and Caterpillar Business Units to develop Caterpillar undercarriage solutions that maximize aftermarket parts and services business, profits, and customer satisfaction for new and existing business.

• Understand industry trends and the competitive landscape and communicate to Caterpillar leadership.

• This position will act as a consultant to various departments within Caterpillar regarding the direction and strategies that key industry leaders will adopt in the future.

• Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs. Develop product support and other types of program planning for assigned customers. Take steps necessary to ensure product health to maintain and enhance OEMS growth.

• Perform complex and challenging assignments to support Caterpillar OEMS customers in marketing plans, trade shows, industry events, and customer visits/demonstrations that enable strategic growth opportunities

• Work with the order to delivery team to ensure order execution.

• Work with the OEMS engineering team to develop Caterpillar undercarriage solutions that take advantage of existing products to meet customer needs

• Designing processes to inform customers of rates, shipping dates, anticipated delays, and additional information needed by the customer.
• Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

• Work across functional areas within Caterpillar OEM Solutions Group as well as the product groups of relevant Business Units to execute the entire sales process from bidding on competitive solicitations through delivery of products and services to end-users

• Identify and resolve strategic problems by recommending alternative courses of action and collaborating with business partners to exceed customer expectations and deliver profitable results.

• Develop business strategies and marketing proposals

• Develop and achieve sales forecasts

• Analyze end-user applications and product configurations to specify aftermarket solutions that will meet customer needs

• Provide guidance on existing and potential customer service issues and improvement measures

• Perform complex analysis work. Identify and resolve strategic problems by recommending alternative courses of action and collaborating with business partners to exceed customer expectations and deliver profitable results.

Education Requirement:

Bachelor’s degree- Engineering background, technical sales, application specialist, or product group experience preferred.

Top Candidates Will Have:

4-6 years of specific industry experience

Prior Salesforce or similar application experience

What Skills You Will Have:

Customer Focus:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge:
• Discusses industry-specific flagship products and services.
• Demonstrates current knowledge of the regulatory environment for industry segment.
• Describes the contribution of own function as it relates to the industry segment.
• Participates in major industry professional associations; subscribes to industry-specific publications.
• Currently works with a major industry segment and associated functions and features.

Decision Making and Critical Thinking:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Negotiating:
• Ensures negotiators have awareness of complementary yet diverse interests.
• Successfully completes significant negotiations, both internal and external.
• Details the risks of negotiation breakdown from each party's perspective.
• Protects own position, while demonstrating willingness to achieve win-win.
• Identifies similarities and differences in position and assesses impact on discussions.
• Detects and addresses lack of progress or a stalemate.

Relationship Management:
• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Account Management:
• Evaluates demographics, trends and issues affecting specific markets and customers; makes recommendations accordingly.
• Trains others on the many aspects of managing existing customer accounts.
• Teaches others how to use advanced technologies and tools for account management.
• Anticipates the needs and preferences of key players at relevant customer accounts.
• Advises on the appropriate solutions to complex customer accounts problems.
• Collaborates with the customer on large account activities and monitors customer satisfaction.

Value Selling:
• Acquires and retains customers in multiple settings using 'value selling' techniques.
• Coaches others on the application of 'value selling' principles and practices.
• Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
• Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
• Solicits feedback from the customer community as a valued service provider.
• Teaches and coaches 'value selling' to others within the organization.

Additional Information

The location for this position is Mossville, IL.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position will require less than 30% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Summary Pay Range:

$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

April 15, 2025 - April 29, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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