Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Motor Grader Product Group is hiring a Senior Parts & Service Consultant for Rebuild & Repair in their Aftermarket (Parts & Service) Lifecycle group. The market leading Cat Motor Grader plays a significant role in helping our customers build the world. If you are looking to play an impactful role in connecting the world, look no further than the Motor Grader team at Caterpillar.

Role Summary: As a Senior Parts & Service Consultant for Rebuild & Repair, you will bring your technical and commercial expertise to grow Motor Grader parts and service business specifically focused on rebuild and proactive availability. This role will understand our aftermarket customer needs in both Construction and Mining to support the full life cycle.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams, representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

What You’ll Do:

• Lead and support projects related to rebuild and repair growth, focusing on growing drivetrain, hydraulics, and engines for Motor Graders, working closely with internal partners. Develop project pipeline to bridge the gaps in achieving targets.

• Lead efforts to obtain granular understanding of the rebuild/repair cost drivers- parts, labor. Conduct analysis of dealer work orders, service data, and parts availability. Drive Improvements to Service Option Collaboration Data for Repairs of top priority models.

• Collaborate with sales organizations (CISD, RIOP/RISST) to gather VOC/VOD for understanding root causes for lost opportunity. Work closely with CISD/RIOP Component Specialists to identify improvements.

• Support reman growth by providing SME input for new Reman NPI offerings.

• Provide SME input for NPI programs on rebuild/repair improvements.

• Publish the Motor Grader Rig Out Catalog updates.

• Support Dealer and/or customer requests related to issues, product knowledge, or material for Motor Grader aftermarket products.

• Report out on the Motor Grader rebuild parts results vs business plan to maximize OPACC/profit.

What You Have:

• Progressive job-related experience in parts and service, engineering, dealer facing roles, or aftermarket sales/marketing roles

• Effective Communications and Influencing / Negotiation skills – Working knowledge: outstanding verbal and written communications skill to effectively engage diverse audiences and ability to successfully influence others and achieve goals across the Caterpillar and Dealer organizations.

• Customer focus skills – Working knowledge: ability to link organizational objectives to customer needs and expectations.

• Project management skills – Working knowledge: ability to collaborate with multiple parties successfully and manage multiple projects

• Problem solving skills – Working knowledge: ability to use fact-finding techniques to systematically identify problem, evaluate alternatives, and bring to resolution.

• Strategic thinking – Working knowledge: ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Also Have:

• A university degree preferably in Engineering or Business

• Previous experience involving rebuild or repair key components drivetrain, engines, and/or hydraulic

• Experience working with Caterpillar dealers or customers, ideally in a product support function

• Demonstrated ability to lead complex projects and drive results

• Go-to-market experience

• Demonstrated ability to influence without authority, collaborate and deliver results through the process partners (success working through a matrix organization)

• Knowledge of Motor Grader machines or other Machine Products

Additional Details:

• Work location: Peoria, IL

• Travel up to 20%

• Caterpillar requires 5 days per week in office (M-F)

• Relocation assistance is not available with this role

Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 11, 2025 - April 25, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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