Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Caterpillar’s Construction Digital and Technology (CD&T) group is searching for a Sr Product Service Engineer to lead and manage product support deliverables for our new technology product development programs. The role is focused on implementing support strategies for our dealers and customers by partnering with Caterpillar’s digital, product group, and component design and service teams. Additionally, the role will work with global marketing and other partner organizations to drive resolution for global support issues in the CD&T product portfolio. The position is suited for persons that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar’s machine product groups.

What You Will Do:

• Lead, manage, and support NPI program product support deliverables to achieve business goals.
• Own the product support NPI process to meet program goals related to process improvements, field follow deliverables, and solution high impact commercial issues
• Lead support focused projects that include cross functional members within the organization to achieve business goals

Education requirement:

Requires a degree in an accredited Mechanical Engineering, Electrical Engineering, Computer Engineering, Computer Science, or Engineering curriculum.

What skills you will have:

Problem Solving:

• Ability to analyze risks and benefits of alternative approaches provide solution recommendations to stakeholders within the CD&T and wider organization team.
• Utilize all methods of tools available to identify problems.
• Build and utilize a network of technical experts in the solution process including product groups, component engineering teams and other partner organizations.
• Excellent problem-solving skills
• Excellent written and verbal skills

Service Excellence:

• In the problem-solving process, be able to identify or anticipate customers' or Cat dealer expectations and satisfy them proactively.
• Resolve complex customer complaints or problems for CD&T technology platforms.
• Be a coach-guide others on the team how to deliver excellent customer service to our Cat dealers and customers.
• Maintain Cat dealer’s and customer's esteem of the organization through timely response and issue ownership.

Technical Excellence:

• Engage appropriate subject matter resources in the organization to effectively resolve technical issues.
• Coach others in promoting, defining, analyzing, and providing superior technical solutions to CD&T problems.
• Provide effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assume accountability for personal technical performance of CD&T product issues
• Product/customer support or quality related knowledge

Top Candidates Will Also Have:

• 6 Sigma Green Belt knowledge
• Proven project leadership
• Knowledge with telematics, site grading technologies, or safety sensing systems

Additional Information:

The location for this position is Mossville, IL or Clayton, NC

Domestic relocation assistance is NOT available for this position.

Visa sponsorship is NOT available with this position.

This position will require 10% - 20% travel.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 2, 2025 - April 16, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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