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Business Intelligence Analyst

Caterpillar

Caterpillar

IT, Operations, Data Science
mossville, il, usa
Posted on Wednesday, June 5, 2024

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Job Summary:

Participates in analyses to determine sales and product demand supporting the sales and operations process. Gathers and documents internal user requirements, supports the development and testing of Customer Relationship Management tools, collects feedback from internal clients, and recommends improvements.

What You Will Do:

• Gathers and analyzes relevant data from multiple sources to keep product information accurate for the effective processing of commercial orders.

• Functions with internal and external business partners to support product delivery schedule/calendar. Maintains Sales Order and Demand tools and creates reports used by leaders.

• Answering inquiries and resolving problems regarding business plan execution, operational improvement, and achievement of targets.

• Conducting market research to do a comparative analysis of competitor offerings and provide recommendations for developing a more effective product/service.
• Identifying user/client requirements for a product or service and defining technical specifications; Preparing technical documentation and sharing them with the teams.
• Supporting the OEM Commercial Manager by fulfilling data requests, preparing reports, and providing technical assistance; Participating in initiatives to improve processes efficiency and employee productivity.

Education Requirement:

Bachelor’s degree

What Skills You Will Have:

Customer Focus:

• The ideal candidate has an expert knowledge of Salesforce as a Customer Relationship Management (CRM) tool with the ability to refine CRM and Commercial processes to the needs of the business.

• Helps link organizational objectives to customer needs and expectations.

• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits, and consideration of alternatives.

Accuracy and Attention to Detail:
• Accurately gauges the impact and cost of errors, omissions, and oversights.
• Utilizes specific approaches and tools for checking and cross-checking outputs.
• Processes limited amounts of detailed information with good accuracy.
• Learns from mistakes and applies lessons learned.
• Develops and uses checklists to ensure that information goes out error-free.

Effective Communications:
• Makes oral presentations and write reports needed for own work.

Avoids technical jargon when inappropriate.

• Adapts documents and presentations for the intended audience.
• Communicates well downward, upward, and outward.

Business Data Analysis:
• Collects required business data through various data sources.
• Utilizes designated software (both internal and external to include Salesforce) to analyze business data.
• Investigates data requirements in the business data analysis process.
• Applies data analysis and data modeling techniques to establish, modify, and maintain business data structures and associated components.
• Writes analysis reports to assist decision making at the senior level.

Business Assessment:
• Applies tools and techniques for gathering business requirements.
• Documents best practices and techniques for assessing application opportunities.
• Participates in conducting and documenting business assessments.
• Participates in the preparation of risk assessment and benefits analysis.

Requirements Analysis:
• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

Technical Writing/Documentation:
• Implements technical documentation standards, guidelines and best practices.
• Prepares written text and layout of materials according to required outlines and specifications.
• Completes and maintains technical reference documents.
• Uses the major features, functions and facilities of an automated documentation tool.
• Coordinates and constantly updates system operations, installations, service manuals, and help documents.

Product Design and Development:
• Identifies and documents specific commercial process problems and resolution alternatives.

• Design and develop Salesforce based solutions to standardize and elevate commercial processes while identifying opportunities to integrate a complete business solution (Order to Delivery, Engineering, Business Resources).

• Develops alternative techniques for assessing accuracy and relevance of information.

• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

• Communicates with professionals to understand various requirements.
• Tests and evaluates alternative means of production being considered for use.
• Uses automated tools to design or modify the design of a product/solution.

Research Analysis:
• Interprets new findings and analyzes their validity.

• Obtains information from stakeholders during the planning stage of a project.

• Produces standard project status reports.
• Evaluates research analysis best practices within the industry.

• Analyzes published research reports and their possible implications.
• Implements research analysis standards within the organization.

Additional Information

The location for this position is Mossville, IL.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position will require less than 10% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

  • Competitive Base Salary
  • Annual incentive bonus plan*
  • Medical, dental, and vision coverage
  • Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
  • 401k savings plan
  • Health savings account (HSA)
  • Flexible spending accounts (FSAs)
  • Short and long-term disability coverage
  • Life Insurance
  • Paid parental leave
  • Healthy Lifestyle Programs
  • Employee Assistance Programs
  • Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 4, 2024 - June 25, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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