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Greater Peoria, IL
Greater Peoria, IL

Senior Director of Global Operations



Sales & Business Development, Operations
mossville, il, usa
Posted on Monday, June 3, 2024

Career Area:


Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Us:

With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Job Description:

Caterpillar’s Product Support & Logistics Division currently has an opening for a Senior Director of Global Operations within Maintenance Components. This role leads a global team of 200 salaried and management professionals and 1300 hourly production associates in the United States, China, Brazil, Italy, Japan and the United Kingdom.

What You Will Do:

  • Lead and inspire highly effective teams to improve results, ensure compliance, and safely deliver business objectives using Lean principles.
  • Deliver day-to-day results (safety, quality, performance, and cost) for the global manufacturing logistics operations network.
  • Managing staffing, development, and performance management programs for operations staff; managing, motivating, and developing management team.
  • Overseeing operations activities, ensuring that schedules and performance requirements are met and system resources are used effectively.
  • Maintaining relationships with business, sales, and engineering; coordinating strategies, communications, and joint initiatives for multiple and distributed facilities.
  • Monitoring overall operations performance and implementing production, cost, and quality control mechanisms.
  • Driving a high performing safety culture.
  • Meet or exceed agreed upon key performance indicators (KPIs) and financial business plans.
  • Develop a transformational and future state strategy for multi-site facilities across the operation. (i.e. automation, control process and cultural).

Additional Information:

  • This role requires the ability to travel up to 50% (both domestic and international)

What You Will Have:

(Required Skills)

Bachelor’s Degree or higher.

Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.

• Monitors planned improvement efforts in quality and productivity.
• Uses recognized industry benchmarks.
• Evaluates improvement efforts in quality and productivity.
• Uses measurements to drive improvement in a number of different ways.
• Supervises others in their use of data collection, analysis, and reporting tools.
• Defines, captures and monitors metrics for multiple functions.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

• Clarifies and handles multiple concurrent and diverse activities.
• Shifts focus among several efforts as required by changing priorities.
• Addresses potential conflicts that impact current delivery commitments.
• Works with or leads others to re-prioritize work and reschedule commitments as necessary.
• Responds to shifting priorities while maintaining progress of regularly scheduled work.
• Demonstrates an expectation that there will be ongoing shifts in demands and priorities.

Capacity Planning & Management - Manufacturing: Knowledge of tools, approaches and practices for determining production demand and ability to manage resources needed to provide satisfactory levels of service.

• Works with R&D (research & development) staff to plan resource and capacity requirements for products under development.
• Creates consolidated forecasts for multiple product lines and production facilities.
• Advises on multiple cycles of short- and long-term capacity planning for product or site.
• Compares and contrasts alternative approaches and tools for capacity planning.
• Develops estimates and costs for incremental capacity requirements.
• Translates demand forecasts into production and capacity requirements.

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.

• Manages the adoption of lean manufacturing principles across the organization.
• Teaches others about how lean approach integrates operations, customers, logistics and product development.
• Consults on work cell design and plan layout in support of lean principles.
• Consults on the use of lean approaches across multiple functions.
• Trains others on key lean measurements and tools and techniques for measuring performance.
• Participates in detailed planning for implementing and monitoring lean manufacturing.

Manufacturing Operations: Knowledge of manufacturing operations; ability to perform day-to-day operations of a manufacturing plant or facility for products.

• Builds a monitoring system to track manufacturing operation activities.
• Sets and oversees all operational routines for departments and staff.
• Oversees proper safety and security procedures to ensure accreditation approval.
• Designs strategies to minimize machinery problems and safety risks within the organization.
• Develops plans for movement of products through lines to processing, storage, and shipping units.
• Leads discussions on the history and evolution of manufacturing plants and associated services and functions.

Manufacturing Safety: Knowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site.

• Consults on the use of new tools and techniques for safety protection.
• Performs safety inspections to assure compliance with OSHA requirements.
• Designs and implements emergency response processes and procedures.
• Promotes workplace safety among supervisors and workers; communicates safety rules and regulations.
• Assesses and reports unusual or new safety hazards or violations; initiates corrective action.
• Ensures that all employees and contractors comply with relevant safety policies and regulations.

Plant Operation and Maintenance: Knowledge of plant operation principles, methods and processes; ability to handle day-to-day and strategic issues, operational requirements and management of a manufacturing facility.

• Participates in the evaluation and selection of plant operations and maintenance systems.
• Participates in planning for automating operations and retooling of an assembly line.
• Consults on operations routing and back-up capabilities.
• Analyzes plant floor operations; evaluates trends and implements corrective actions as necessary.
• Works with complex issues in all major production runs and their criticalities for the manufacturing organization.
• Advises others on key aspects of effective and efficient operation and workload optimization.

Production Systems Operation: Knowledge of a full spectrum of production system operation activities and tools; ability to utilize various techniques to operate equipment and systems involved in the production of deliverables.

• Works with advanced features and functions of a complex production system.
• Evaluates problems in production systems and determines necessary solutions/improvements.
• Advises others on key aspects of effective and efficient operation of a plant.
• Participates in implementing equipment and system changes that impact production.
• Monitors various production systems; ensures they function within standard policies and procedures.
• Participates in resolving complex system problems; consults on manual overrides.

Employee benefit details:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/socialmedia


Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 3, 2024 - June 17, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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