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Greater Peoria, IL
Greater Peoria, IL

Customer Services Specialist



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Customer Service
Peoria, IL, USA
Posted on Thursday, February 8, 2024

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is hiring a Customer Services Specialist! In this role, you will be working with Global Dealer Service- Subject Matter Experts to develop/maintain and execute programs within Global Service. Service Operations and Component Rebuild Support have the need for an outgoing individual to support the team SME’s with the maintenance & support of their initiatives.

What You Will Do:

The primary responsibility is to aid in development of Contamination Control (CC) program materials and maintain CC program systems. Additionally, you will assist Caterpillar on the development of Cat Inspect Analysis and Power BI reporting tool.

  • Work with Service Operations SME’s

  • Work with Global Service business partners

  • Documenting additional service requests/manage existing and new project service agreements with internal groups.

  • Tracking server utilization/support & maintenance spend.

  • Initiate orders in Guided Buy/NextGen


  • Technical competency

  • Strong problem-solving skills

  • Effective communication and relationship building skills.

  • Strong skills in Excel, PowerPoint, Adobe Acrobat.

Top Candidates Will Have:

  • Experience working in Guided Buy/NextGen.

  • Experience working with dealers or distribution network.

  • Bachelor’s degree

Additional Info:

  • Work location: Peoria, IL

  • Domestic relocation assistance is not available for this position.

  • ISE assignments are not available for this position.

What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

What will Caterpillar do for you?

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.



Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 7, 2024 - February 16, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community.

This job is no longer accepting applications

See open jobs at Caterpillar.