Aftermarket Wear Parts Specialist
Career Area:Product Support
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Earthmoving Division is hiring a Parts & Service Consultant to their Motor Grader Product Lifecycle group. The market leading Cat Motor Graders (MG) play a significant role in helping our customers build the world and, if you are looking to play an impactful role in building a better world, look no further than the MG team at Caterpillar.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse teams, representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
As the Parts & Service Consultant you will own the Motor Grader parts and service business for GET (Ground Engaging Tools) and structure wear parts.
What You’ll Do:
Partner with industry and component groups to align and execute strategies.
Lead or support projects related to growing the parts and service business.
Support Dealer and/or customer requests related to issues, product knowledge, or material for Motor Grader GET and structure wear parts.
Support parts growth through development of products and programs working closely with internal partners.
Gather and provide voice of customer and voice of dealer to the motor grader product group and internal partners.
Assist in the execution of growth initiatives related to Motor Grader GET and structure wear parts.
Report out on the MG GET and structure results vs business plan and maximize absolute OPACC/profit.
What You Have:
Progressive experience in product support, engineering, or sales/marketing field roles
Strong communication skills
Top Candidates Will Also Have:
Customer focus and service excellence mindset with consultative approach
Product knowledge in GET (Ground Engaging Tools) and/or Motor Graders
Experience working with Dealers and customers
Strong problem solver and strategic thinker
Strong relationship management skills for healthy working relationships
Project management skills including collaborating with multiple parties successfully and deliver on time and quality results.
Experience in data analysis
Work location: Peoria, IL
Travel up to 20%
Caterpillar operates in a hybrid work model, requiring 3 days of onsite work each week
Relocation assistance is not available with this role
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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