Caterpillar’s Construction Industries Services Division (CISD) is hiring a Senior Sales Support Consultant for Rebuilds. (Internal only: This role was formally known as the Aftermarket Services Consultant (ASC).)

Role Summary: To serve as a market and divisional consultant for Construction Industries Rebuilds to develop strategic Aftermarket services, support Aftermarket Solutions Representatives (ASRs) in the field, and contribute to the Division’s business and long-term leadership position.

Job Related FAQs:

• Geographical Responsibility: Regional, North America (Central USA & Eastern Canada)

• Metrics and measures: Same metrics as the sales team, including OIA metrics

• Primary Interfaces: This role is a key interface between CISD Regional Sales teams, the Industries and the Product Groups (Global Product Managers, Industry Sales Managers, Regional Product Marketing Teams, Industry Product Managers)

What You’ll Do

The Aftermarket Services Consultant holds a pivotal role in ensuring alignment between internal partner teams, CISD field teams and Cat dealers in terms of aftermarket services and strategic plans. Focus will be in a specific industry and product (Construction Industries Rebuilds). Incumbents demonstrate creativity, innovation, foresight, business judgment and an aptitude to develop outstanding product/industry knowledge or marketing/distribution knowledge along with the sensitivity to customer financial impact. Incumbents will develop knowledge, recognition and expertise on industry & market requirements, technology watch and regulations.

• Identify aftermarket issues and develop strategies to overcome them. Support the execution of growth and turn-around plans.

• Make market driven recommendations on parts targets and growth strategies to achieve regional revenue targets.

• Develop defined marketing programs to achieve CISD plans & volume targets, POPS-C objectives and regional net price realization.

• Collect Voice of Market input with the industry group and Voice of Customer from regional field teams.

• Lead analysis of industry key competitors’ merchandising strengths, weaknesses, and tactics.

• Develop regional go to market strategies and ensure consistency amongst regional initiatives.

• Conduct training for Dealer PSSRs and Regional Leadership to Dealer Parts Product Growth Specialists.
  

What You Have

• Progressively responsible job-related experience in the areas of Prime Product Sales, Aftermarket Sales or Technical Support, and/or Strategic Project Management

• Strong product applications knowledge and/or lifecycle cost knowledge of dealers’ and customers’ application, industry and marketplace needs

• Experience consulting and collecting of Voice of Customer for New Product/Services Introduction or distribution needs

• Experience working with senior staff and management on industry growth plans, regional merchandising programs or regional dealer programs

Top Candidates Will Also Have

• Strong analytical skills to perform detailed analysis and prepare strategic plans.

• Effective communication skills across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

• Experience providing training for internal and external sales teams, direction for future solutions and industry needs, and sharing this expertise at higher industry levels with business unit management.

• Experience with Aftermarket Insights tools and Prioritized Service Events (PSE).

• Experience creating behavioral changes in organizations.

• Proven results motivating others inside and outside Caterpillar to improve performance.

Additional Information

• Peoria, IL is the preferred work location for this position.

• Relocation assistance is provided to relocate to Peoria, IL.

• Other U.S. Caterpillar locations may be considered on a case-by-case basis. Proximity to an airport is required.

• Position requires frequent travel (50%+).