Account Manager, Equipment Technology
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Global Construction and Infrastructure division is hiring an Account Manager focused on Machine Technologies for Quarry & Aggregate as well as Waste Industries!
In this role, you will be the single Caterpillar point of contact for multiple corporate accounts in Quarry & Aggregate and Waste management. You will be responsible to address critical product technology related issues and services and support strategy, representing the voice of the customer in new product introduction activities and marketing campaigns as well as prioritizing and maintaining awareness of Customer product problems, creating action plans to address issues and their commercial impact.
Role Summary: Manage Technology adaptation with our customers and serve as point of contact for all technology offerings covering Corporate and Global accounts for the Americas and working closely with our internal EAME team and other partners (i.e. Cat Digital, Autonomy and Automation, etc.).
What You'll Do:
Provide direct technical support, perform jobsite visits and work closely with Account managers, peers and dealers to develop and grow Technology products and services sales.
Regularly engage with the Technology product group, engineering and factory operations and management.
Design processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
Work directly with customers to collect information and ensure customers' needs are met.
What You Have (Skills & Abilities)
Industry Experience: Progressively responsible job-related experience in the Technology products, Quarry & Aggregate or Waste Industry including dealer or customer facing roles.
Customer Focus and Relationship Management – Extensive experience: In order to deliver on commitments, open communication and on-going feedback/improvement and ability to advise others on creating customer focused environments in various scenarios.
Value Selling and Influencing – Extensive experience: Ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs and to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner in order to drive execution.
Decision Making and Critical Thinking: Ability to articulate decisions based on numerous and often complex data sourced by multiple systems and partners. You must be able to set priorities and work independently in establishing workplans to effectively achieve desired results.
Account Management: Ability to coordinate resources and orchestrate activities for a specific account to provide services and support to existing clients.
Top Candidates Will Also Have:
Previous Technology Sales or Account management within the Waste/Quarry & Aggregate Industry
understanding of Rebuild process and commercial impact to growth initiatives
Project management or 6 Sigma experience
Work location: Peoria, IL
The role requires the ability to travel up to 50% within the US
Domestic relocation assistance is available to Peoria, IL
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community.