Product Service Engineer
Career Area:Product Support
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
This is a staff position although the incumbent is expected to provide direction as necessary to entry-level marketing positions, Caterpillar Field Reps and Dealer Product Support Personnel.
To monitor the overall performance of assigned products in meeting needs of customers.
Incumbent is responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more specific product line in a division. Incumbent identifies problems, investigates causes and establishes priorities for resolution. Defines problem in terms of observed symptoms, research available data, defines applications and conditions encountered, identifies root cause, works with dealers and technical staff to identify information needed, issues PIR (Product Improvement Request), develops plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths. Identifies tests that need to be completed, data to be obtained and analyzed for course of action. Monitors result after change.
Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems. Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements.
Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability and durability goals and pilot test program. Identifies number of pilot machines needed, dealer placement, rework needed at conclusion of pilot and assesses ready to ship.
Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test, and evaluation, etc. Supports marketing units with technical guidance for managing customer problems with product deficiencies. Supports design engineer activity by identifying market needs to be considered in new/changes to product. Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance. Responds to dealer/customer and other Caterpillar employee questions regarding product performance. Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes. Continuing challenge is maintaining communications on the level necessary for multi plant involvement on a worldwide basis.
Bachelor’s degree or an Associate’s (2 year degree) + 3 years of experience in Heavy Equipment Electronics and Control Systems
Top Candidates will also have
Experience in Heavy equipment control systems
Experience with a Caterpillar or other OEM Dealer
Experience with Cat Grade or similar technology systems utilizing GNSS
The location for this position is Mossville, IL
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.
This position may require up to 20% travel.
Visa sponsorship is available for this position.
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
#LIVisa sponsorship available for eligible applicants.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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