Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience .

Job Summary

As Global Dealer Learning’s Dealer Workforce Development Manager within Global Service (ADSD), you will lead a global team of Dealer Workforce Development Consultants to support dealers on Services Growth through the execution of Dealer Technician Growth and Career Development Process Accreditation.

Additional Info :

• This position is located in Peoria, IL. or Dallas, TX.

• Domestic relocation assistance is available for this position.

• Must be willing to travel up to 25% of working time (both domestic and international travel)

What You Will Do:

• Lead a global team of Dealer Workforce Development Consultants, managing resources and workload aligned with strategic priorities to execute the work that has the biggest business impact.

• Successfully complete goals in the space of Talent & Culture (People & Safety), Services Growth, and Operational Excellence and deliver impactful results to the enterprise.

• Collaborate effectively across the enterprise and with dealer partners to achieve Services Growth goals, serving as a business partner to achieve the Dealer Technician Growth definition of winning (DoW).

• Support Service Excellence Program (SEP) and Marketing & Sales Excellence Program (MSEP), specifically around dealer capability & capacity on Career Development Processes through Technician Career Development Process Accreditation (TCDPA) and Sales Career Development Process Accreditation (SCDPA)

• Execute the Dealer Technician Growth initiative and achieve Definitions of Winning such as % Dealer Technicians vs. Cap & Cap Plan, % Priority dealers with Train-to-Task programs and other Dealer Talent Acquisition, Technician Development and Retention programs.

What You Have (Required Skills):

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Communicates and models the criticality of customer focus as an organizational strategy.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Looks for and considers non-verbal cues from individuals and groups.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Provides a quality of service that customers describe as excellent.
• Provides direct service to internal or external customers.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Applies experience to developing and executing multiple consulting assignments.
• Manages all aspects and phases of a consulting relationship.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Evaluates past decisions for insights to improve decision-making process.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.

What Will Set You Apart (Preferred Skills):

• Four-year degree from an accredited college or university in business, engineering or equivalent business experience

• Prior experience in leadership, coaching, budget management, working across global teams

• Good knowledge of the Caterpillar dealer organization, experience influencing dealer networks globally, managing large scale events and demonstrating Caterpillar’s Leadership Attributes

• Written or oral communication skills beyond English

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .

Posting Dates:

January 13, 2025 - January 23, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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