Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc:

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience .

Job Summary

As a Development Engineer , you will work closely with the product groups in the research and development of HTB instructions with a focus on hydraulic pumps and motors.

Required to maintain all NPI coordination, research all NPI programs for pump and motor identification, create development or document projects, and create new media through Arbor text Content Manager (ACM) to be published to SIS. Responsible for developing, maintaining, and delivering training in Building LC, Peoria and onsite Dealer Training Worldwide for the use of the HTB for hydraulic pumps and motors. Build dealer capability to help enable Services Growth for the target Hydraulics Pumps and Motors Lost Opportunity. Responsible to provide product support to the dealers using DSN and SIS Feedback tickets.

Additional Info :

• This is a hybrid position located in Peoria, IL.

• Our team embraces flexibility through a hybrid work model. In addition to working onsite at our facility in Peoria, IL, our hybrid work model allows employees the flexibility to work from home based on business need.

• Domestic relocation assistance is available for this position.

• This position requires up to 30% of working time travel, both domestic and international. Travel will consist of delivering training to dealers on test bench operations. Travel may also be needed to collaborate with the hydraulic vendors.

What You Will Do:

Hydraulic Test Bench (HTB) Procedures

• Existing HTB documents (200+) will be reviewed and updated in alignment with NPI, test bench requirements, and safety guidelines.

• Additionally, these instructions will establish test parameters and processes that are well documented and easy for dealers to understand and follow. Whenever possible, these procedures will utilize already existing tooling. If no other solution is possible, incumbent will assist Dealer Service Tool group to develop a new service tooling solution.

• Required to maintain hydraulic test cell in accordance with all five-star CC standards as well as hydraulic test bench repair, troubleshooting, and maintenance.

Dealer Training:

• This position is responsible for developing, maintaining, and delivering training in Building LC, Peoria and onsite Dealer Training Worldwide for the use of the HTB for hydraulic pumps and motors.

• Build dealer capability to help enable Services Growth for the target Hydraulics Pumps and Motors Lost Opportunity.

Dealer Product Support:

• This role will also provide support to dealer through the Dealer Support Network (DSN) tickets, SIS Feedback Tickets, SID Revision Request, Direct Dealer Requests, and other systems.

• This may include providing revised calculations, engineering guidelines, modified testing procedures, etc.

Project Management

• This individual will manage multiple projects (CPI, SIB, NPI) of varying complexity at the same time. They will need to collaborate well to coordinate the arrival of needed test units, the schedule of the test bench, and allow for documentation time.

• These projects will be expected to deliver on NPI deadlines (KPI >95% NPI on time).

• Lead coordination efforts to support services growth for the dealers with lost opportunity while aligning with the Industries Go to Market (GTM) strategy.

What You Have (Required Skills):

• Bachelor or technical degree, or 4+ years equivalent work experience (mechanic/technician or technical writing)

• 4+ years of relevant work experience

• Experience with the SIS authoring environment

• Understanding of hydraulic systems and familiarity with hydraulic pumps and motors

What Will Set You Apart (Preferred Skills):

• Experience to test benches like Hydraulic Test Benches

• Requires an understanding of basic Caterpillar engineering practices (prints, 1E specifications, EDS data)

• Ability to read and understand engineering documents, blueprints, and graphics visualization

• Experience in a mechanic/technician role

• Capable of using a variety of complex systems/software to research product structures

• Proven communications skills

• Proven project management skills

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

October 2, 2024 - October 10, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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