Location US-IL-Pekin

ID 2026-17085

Category

Clerical

Position Type

Full-Time

Remote

No

Shift

Day

Schedule

M-F 7a-330p

Weekend Requirements

Potentially

Holiday Requirements

Potentially

On-Call Requirements

Yes

The Patient Access Lead assists in the coordination of staffing and activities of check in/check out. The Lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The Lead is responsible for helping to maintain a positive work environment and always fostering teamwork. They will participate in on boarding and training new employees. Assists department leadership with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Enhance the point of service collections to ensure financial stewardship.

Department Areas of Scope: Hospital Outpatient Registration, Inpatient Registrations, Emergency Room Registration, Specialty Clinic Registrations, and pre-registration efforts at Carle Eureka Hospital.

Perform essential job functions of a Business Service Representative.
Assists in coordination of staffing and activities.
Assists leadership with orientation and training of new and existing registration staff.
Acts as a role model and supports management initiatives for the department.
Resolves work related issues or assists employees in solving work related issues.
Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
Establishes standards for reducing registration errors. Reviews with staff on a regular basis any registration errors and initiates necessary training to reduce errors.
Assumes Leadership role in the absence of Manager.
Completes QA audits to ensure work completed by the team meets the established registration standards of Carle Health.
Supports Patient Access initiatives and acts as an agent of change for the team.
Supports Point of Service Collections across all areas of Patient Access. This includes coaching and training both new and existing team member.
Answers the hospital switchboard Analyzes and completes pre-authorizations based on multiple insurance/payer requirements, ensures coverage/insurance is correct, and verifies in-network benefits. Schedules outpatient testing and specialty clinic appointments; obtains, updates, and verifies patient demographics, insurance, and other information to complete the pre-registration process.

Certifications: Certified Healthcare Access Associate (CHAA) within 1 year - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM), Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience: Customer service

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $23.05per hour - $38.49per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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