Location US-IL-Peoria

ID 2025-14942

Category

Support Services

Position Type

Full-Time

Remote

No

Shift

Day

Schedule

5-1330 Monday Thru Friday

Weekend Requirements

No

Holiday Requirements

Department closed on official holidays. Department open Unofficial Holidays

On-Call Requirements

No

To provide patients and families a good first impression and personalized welcome to the organization. To ensure a positive experience for patients and their families by assisting in the process flow activities.

Ensures the timely and accurate check-in of patients or families in a professional manner.

• Coordinates flow of patients, families and visitors to appropriate areas in the department and hospital.


• Provides the customer with the appropriate paperwork.


• Greets patients, families and visitors promptly and appropriately in a courteous manner, determining their need for assistance including directions, an escort, or transportation to the appropriate department.


• Maintains a polite and courteous manner in all situations dealing with customers.


• Identifies customers with special needs and communicates these needs to the appropriate person.


• Demonstrates problem solving and critical thinking skills


• Displays an ability to learn rapidly and adapt quickly to changing situations: receptive to new ideas

Understands the operations of all procedural areas and facilitates the continuous flow of interdisciplinary communication.

• Demonstrates ability to effectively communicate information given by the procedural rooms, doctors and nurses to the families


• Accurately documents information regarding family/customer communication


• Prioritizes phone calls and paging in times of high volume and continuously throughout the day


• Able to set up for the day to be prepared for patient flow and anticipates increased needs by families during periods of high volume


• Will coordinate breaks and lunches with registrars and his/her self around patient flow


• Contacts family member promptly and can communicate information clearly and succinctly.


• Demonstrates a courteous manner during periods of high volume phone calls and traffic at the desk.


• Demonstrates professionalism when communicating with doctors


• Strives to maintain the HIPAA regulations when providing information to families


• Checks all waiting areas periodically during the day to make sure patients are comfortable and not overlooked.


• Is sensitive to nonverbal cues of patients and families and initiates appropriate action to ensure patient satisfaction. Is sensitive to the interdependence of surgery volunteers and Surgical Services and promotes positive relationships.


• Monitors wait time of patients and families and initiates appropriate action at targeted time.

Performs a variety of clinical or clerical support functions to assure smooth and efficient flow of department processes.

• Demonstrates wise use of time, supplies and other resources to promote responsible and cost effective services


• Assists the clinical areas with routine duties such as maintenance, cleaning, and record keeping


• Supports the clinical staff through the performance of ancillary procedures such as taking vital signs, assist with changing clothes and any other patient need identified


• Sees that proper equipment is in the patient care area such as SCD machine, inspirometer, and others as needed


• Attends department meetings or education days as required


• Uses downtime to improve department appearance, stock, clean and to assist other healthcare members with their workload


• Is flexible and adapts to rapidly changing department needs


• Contributes to department and organizational goals


• Actions and behavior support the department code of conduct, UPH Core Values and Mission


• Is self-directed and self-sufficient; works productively to ensure department needs are met


• Takes ownership for problem solving and own actions; tries to do own work better each day


• Holds peers accountable for quality work


• Is courteous, friendly, helpful and respectful to others


• Readily shares knowledge with others; assists with department orientation including professionally trained staff


• Makes customers feel welcomed such as interns, residents, students


• Is seen as trustworthy, dependable, reliable


• Accepts and supports change


• Maintains technical skills related to multiple specialty procedural needs


• Offers suggestions to improve operations


• Offers suggestions to provide for appropriate staffing


• Assesses and interprets schedule to identify and initiate appropriate action


• Knowledgeable and skilled in the sequencing of activities related to surgery and anesthesia

Certifications: , Education: , Work Experience:

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $15.45per hour - $25.03per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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