Administrative/Clerical Support

• Coordinate provider and clinical staff scheduling operations to include:
• Develop work schedules and review and adjust staffing needs due to call-ins and patient volumes
• Responsible for training of staff in excellent patient relations and office policies and procedures using FOCUS values and as directed by the Clinic Administrator
• Accountable for providers/testing schedules
• Maintain provider changes and hospital call schedules
• Rebuild schedules as requested by providers and staff
• Schedule providers for outreach clinics and notify appropriate Administrative personnel if clinic is cancelled
• Maintain effective communication with front office experience specialist when changes are made to provider schedule
• Open/close provider schedules as required
• Work closely with EPIC Rebuild Team to create specialty schedules/templates
• Responsible for notifying answering service of all changes made to call schedule
• Track testing reading schedule for providers
• Schedule meetings on Microsoft Outlook calendar for providers
• Coordinate and process PTO request forms for providers to close out schedule once PTO is approved
• Block provider schedules as required.
• Coordinate residence program including student rotations.
• Assist the Patient Care Manager with completion of required employment forms in an accurate and timely manner and coordinating orientation and training programs for new staff members.
• Assist the Patient Care Manager with coordination of training needs for clinic staff.
• Assist the Patient Care Manager with day-to-day operations of the clinic such as ordering of supplies, preparing invoices for payment and ensuring patient payments are posted and deposited appropriately.
• Perform business office duties as directed by Patient Care Manager.
• Complete monthly stat reports for clinic Director
• Complete expense reports for providers
• Schedule and attend clinic/department meetings, stay current on checking, sending and responding to emails and regularly check information on the organization’s intranet site for updates on organizational activities and programs
• Schedule and set up conference calls as required
• Cover front desk as required in the event of staff shortages or heavy patient volumes.
• Establish a mechanism to track physicians, providers and staff completion of mandatory licenses, permits, and training requirements.
• Track provider CME’s
• Assist with provider credentialing as required.

Employee Development

• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Establish effective mechanisms of communication with clinic staff, providers, patients and leadership to foster an environment of openness, trust, teamwork and staff development.
• Maintain regular and consistent attendance at work.
• Maintain compliance with Personnel policies and procedures.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
• Monitor environmental conditions in order to secure protected health information.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Perform other duties as requested by the Patient Care Manager to facilitate the smooth and effective operations of the office.