Job Description

JOB SUMMARY:
Working in the Outpatient Lab, MDC, POPI and at Northside, this position is responsible for patient registration, cash collections, and performing certain diagnostic testing. Promotes excellent customer service. This position serves as a resource for the Patient Access team. This position is responsible for maintaining efficient and timely registrations within the department. Maintains open communication with staff and other departments. Responsible to ensure that there is a high quality of data, cash collections and proper collection techniques are utilized. Must be in the OP Clinical Registrar position for a minimum of 1 year Other duties as assigned.

ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position.
• Work may occasionally require travel to other Carle Peoria region facilities/hospitals.
• Requiredto drive your own vehicle for business purposes.

SKILLS AND KNOWLEDGE
Required English Skills
Basic reading skills
Basic writing skills
Basic oral skills
Other: good people-to-people skills.

Communication Skills
Ability to respond appropriately to customer/co-worker.
Interaction with a wide variety of people.
Maintain confidential information.
Ability to communicate only the facts to recipients or to decline to reveal information.
Ability to project a professional, friendly, helpful demeanor.

Computer Skills
Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser.
Comfortable within a Windows OS and learning new applications.
E-mail client
Ability to use a Windows-based OS.Use of usual and customary equipment used to perform essential functions of the position.
Work may occasionally require travel to other Carle Health Peoria reion facilities/hospital.
Required to drive your own vehicle for business purposes.

ESSENTIAL FUNCTIONS:

ENSURES THE TIMELY AND ACCURATE REGISTRATION/SCHEDULING OF PATIENTS BY OBTAINING AND PROCESSING DEMOGRAPHIC, FINANCIAL AND CLINICAL INFORMATION IN AN EFFICIENT AND PROFESSIONAL MANNER.
Greets patients and visitors in an appropriate and courteous manner, determining their need for assistance including directions and escort or transport.
Determines the type of service the patient is to receive by reviewing physician orders, the outpatient services form, and the alphabetical patient listing and/or by questioning the patient.
Explains and obtains signatures on Consent for Treatment, Patient Financial Agreement, Privacy Notice (HIPAA) and Advanced Beneficiary Notice.
Provides information to the patient/representative about billing, complaint process, Patient Rights and Charity Care application.
Completes the Medicare Secondary Payor (MSP) questionnaire.
Identifies and maintains competency on insurance plans from a matrix of over 125 contracts.
Refers the patient to the Scheduling Call Center, if required.
Escorts or transports patients and their belongings to their designated areas—ancillary departments and outpatient areas, as warranted.
Obtains necessary registration, medical, financial, and demographic information from Pre-Registrations, Inpatients, Outpatients, Offsite registrations.
Processes and enters correct insurance plan based on eligibility responses in EPIC.
Scans all required documents including driver’s license and insurance cards.
Provides assistance in the collection of self-pay portion payments at the time of registration.
Identifies those patients needing financial counseling referrals.
Responds promptly to scheduling request
Obtains complete scheduling information in an accurate, efficient and professional manner
Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems
Exhibits the ability to schedule multiple tests for a patient in a timely manner
Determines proper scheduling requirements and/or limitations according to requested procedure
Demonstrates the ability to decide which scheduled patients should require priority verification for medical compliance
Demonstrates the ability to put patients and/or physicians’ offices in contact with our Patient Financial Coordinators or pre-registration departments when needed
Transcribes and schedules all outpatient ancillary department order.

OBTAINS REQUESTED BLOOD SAMPLES FOR LABORATORY TESTING, OBTAINS AND PERFORMS REQUESTED ECG'S, UTILIZING ACCEPTED AND ESTABLISHED PROCEDURES THAT ENSURE QUALITY AND RELIABLE RESULTS, AND IN SUCH A MANNER THAT TESTING IS PERFORMED IN A TIMELY, EFFICIENT MANNER.
Identifies patients using proper procedures prior to specimen collection.
Obtains physician requested blood samples by using established procedures for venipuncture and micropuncture techniques.
Collects quality specimens as assessed by low rejection rate.
Follows UnityPoint Health safety policies.
Verifies specimen requirements or handling prior to collection if unfamiliar with test name.
Accepts responsibility for the performance of point of care waived testing and thus must be familiar with the application and performance of quality control for their procedures.
Performs test procedures with care and accuracy.
Ensures quality of work by performing QC at required intervals, performing calibrations and footnoting QC following calibration, investigating cause of out-of-control QC and resloves before testing is resumed. Ensures that outdated materials (kits, QC, or reagents) are not used; uses oldest outdated first.
Enters data results properly and carefully, including required notification and documentation.
Understands the immediacy of the testing order and prioritize their work appropriately in order to provide timely collection of these orders.
Obtains specimens from patients in many different settings, properly labeled and identified.
Understands the PathNet LIS in order to request tests, procure labels, look up results, and perform other required tasks.
Practices proper infection control techniques in the collection and handling of specimens, and in the proper and safe handling of chemicals and reagents.
Wears gloves for all phlebotomy procedures; does not recap needles; complies with all rules for disposal of bio-hazardous materials.
Checks the ECG machines daily to ensure their proper working condition, cleanliness and the availability of supplies.
Enters patient information and correct ID numbers into the ECG machine.
Ensures proper lead placement of electrodes to the ECG machine to obtain a high quality tracing.
Assists in the ECG procedure, 12 Lead procedure and the Rhythm Strip testing when requested by the physician and also assists in other special procedures.
Monitors and records quality control prior to the processing of patient specimens.

Provides resource support for the registrars and ensures all Patient Satisfaction and Department goals are met.
Facilitates and evaluates staff orientation and ongoing performance providing positive reinforcement and constructive criticism in a professional manner.
Coordinates and assigns break times with staff.
Resolves staffing vacancies during work shift and adheres to departmental policies avoiding overtime unless authorized.
Monitors registration wait times and takes steps to prevent long waits/patient back-up
Facilitates the resolution of customer complaints or issues.
Provides congratulatory feedback to registrars on activities, recognizing those who have provided superior service or assistance to patients, peers and others.
Manages personnel conflicts seeking direction from the Asst. Manager/Supervisor as needed.
Performs an ongoing assessment of services and personnel performance/development.
Develops and implements a staffing plan evaluating patient needs and developmental levels of staff to adjust staffing levels as daily workload changes, making adjustments to reduce overtime and /or making adjustments ot schedule to allow for staff coverage.
Performs random audit on registrations to ensure quality work.
Provides Asst. Manager/Supervisor with feedback on areas of needed improvement.
Assists the Asst. Manager/Supervisor with continued education within the department.

Provides job specific and safety training within the Department to ensure compliance and comprehension of all new and existing employee's.
Assists the Asst. Manager/Supervisor with identifying employee training and developmental needs.
Demonstrates effective teaching skills and a desire to teach.
Encourages and assists employees in improvement/development planning.
Provides Asst. Manager/Supervisor with feedback regarding employee efforts and accomplishments.
Provides feedback to individualized training plans to strengthen an employee's existing skills or teach new ones.
Assists the Asst. Manager/Supervisor to solve specific training problems, either on a one to one basis or in groups.
Plays a vital role in educating and instructing staff during events surrounding safety/disaster events.
Assists in being flexible with work hours/days for proper coverage/training.
Understands the importance of being an example to the other employee’s within our department and auxiliary departments by demonstrating and following all Carle Health's Values, Mission and departmental policies.

APPLY NOW