Job Description

JOB SUMMARY:
This position partners with the Medical Director of the Service Line to strategically plan and lead in the development and continuous quality improvement of the Service Line and for achieving key outcomes. This position provides oversight of the overall quality, service, operations, financial performance and implementation of strategic initiatives of the Service Line and assures integration of the Service Line with the organization.


EDUCATIONAL REQUIREMENTS

• Bachelor's Degree in Nursing (BSN) and
• Master's Degree in in Business (MBA) or Healthcare Administration (MHA)

CERTIFICATION & LICENSURE REQUIREMENTS

• Registered Professional Nurse (RN) License Illinois upon hire and
• Basic Life Support (BLS) (AHA) within 30 days.

EXPERIENCE REQUIREMENTS

• 5 years of experience in/with successful leadership in a healthcare setting.

SKILLS AND KNOWLEDGE

• Writes, reads, comprehends and speaks fluent English.
• Advanced computer knowledge using word processing, spreadsheet, email, and web browser.
• Multicultural sensitivity.
• Critical thinking skills using independent judgement in making decisions.

• Excellent communication skills to include business plan preparation.
• Capable of conducting return on investment (ROI) analysis.
• Strong physician relations exemplified by follow-up, meeting attendance and effective negotiating skills.
• Fiscal acumen demonstrated by development of annual budgets reflecting capital acquisition planning, staffing and operational expense.

ESSENTIAL FUNCTIONS:

• Assures quality patient care and services are delivered throughout the Service Line, resulting in positive clinical performance.
• Assures key clinical indicators are identified; appropriate targets are set; clinical results meet Service Line and Organizational targets
• Uses national, regional, and internal result databases/research to assist in identifying the Service Line's opportunities
• Uses research methods for improving clinical results.
• Assures that effective written and oral communication methods and processes are in place involving the Service Line Director, Service Line Medical Director, other Service Line leaders, and direct care staff to discuss patient care issues.

• Assures that care and services are rendered and documented so as to meet all organizational and service line objectives.
• Is visible on clinical areas on a regular basis to assess and promote culture of service excellence.
• Assures the identification, development and retention of key employees throughout the Service Line.
• Assures zero tolerance for staff behaviors at all levels of the Service Line that are not congruent with Organizational values.
• Uses innovation in achieving and maintaining organizational targets for patient perception of care, physician perception of care, and employee perception of UnityPoint Health as a workplace.

• Integrates services within the organization, contributing to a seamless delivery of care/products.
• Assures that patient care guidelines used within the Service Line include the continuum of care.
• Serves as a resource across departmental lines for assistance in resolution and/or clarification of issues involving the Service Line.
• Assures departments, such as finance, outcomes management, marketing, patient financial services, CICA, etc. are integrated into the planning, execution and evaluation of all Service Line activities as appropriate

• Assures direct care staff, all relevant clinical disciplines, including physicians, are included in PI activities and strategic planning
• Actively seeks opportunities to contribute expertise in a variety of activities including community involvement (i.e. committees, projects) to assist the Organization to achieve its strategic initiatives.
• Assures that Service Line financial targets are met.
• Participates in annual forecasting and determining Service Line financial targets
• Approves annual budgets prepared by managers/directors and assists when necessary

• Plans and advocates for capital needs during the annual budget process
• Reviews dashboards of key targets
• Identifies variances and trends
• Works with Service Line Medical Director and managers/directors as appropriate to resolve variances.
• Is knowledgeable regarding reimbursements by payor class for services renderer

• Partners with Patient Financial Services to assure that appropriate reimbursements are being received.
• Uses and encourages innovation in resource utilization; assures fiscally efficient operations.
• Prepares concise quarterly Execution review of Service Line.
• Uses innovation and expert knowledge of industry trends and market opportunities
• Strategically plans for Service Line enhancements/expansion or alterations in focus

• Annually updates the Service Line Business Plan and strategic initiatives assuring plan is aligned with the Organization.
• Regularly assesses market and technological opportunities for application.
• Identifies those opportunities that would contribute to strategic initiatives
• Develops and implements plans for maximizing identified opportunities for growth.
• Develops and regularly reviews succession plans for expected and unexpected vacancies in key Service Line positions.
• Functions as the expert in Service Line Products and services; enhances expertise with readings, networking, site visits, and seminars.

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