Coordinates and manages the delivery of behavioral health services, including therapy.

Conducts comprehensive assessments of clients to understand their mental health history, current needs, and treatment goals.

Assesses and documents patient and family education as applicable

Acts as a liaison and works with other youth services to coordinate and/or retrieve information pertinent to patient care.

Identifies patient and family needs for support

PERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities for area.

• Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
• Assists in completing chart audits and compiling other data to evaluate performance
• Compiles and assists in analyzing intake, utilization and patient flow data
• Generates ideas for improving processes, treatment, and patient care
• Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans

Key Accountability Participates in in-service and competency training. Prepares special reports as needed on activities, and work group activities.

Follows all policies and procedures

Complete clinical documentation and other forms of communication in a timely manner All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes Reports any critical or unusual situations and completes incident reports as required Interact and communicate with law enforcement, medical staff and other community providers effectively Communicates effectively in-person, through email; responds in a timely manner to voicemails

Works in a highly collaboratively manner with therapy clients' assigned nurses, clinicians, and other service providers, within and outside facility.

Builds awareness among the healthcare team, patients, and families regarding mental health and addiction services

Key Accountability Meets clinical productivity standards Meets compliance standards for all documentation and clinical charts.

Facilitates appointment scheduling processes, including initiating the necessary initial paperwork as a part of the coordination effort.

Develops and implements strategies for crisis prevention, such as teaching clients coping skills and helping to create safety plans.

Trillium Place