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Patient Scheduler - CMH Gastro

Carle

Carle

Peoria, IL, USA
Posted on Wednesday, July 10, 2024


Job Description

JOB SUMMARY:

The position is responsible for providing excellent customer services to those customers, i.e. physician offices, ancillary departments within the Medical Center and the general public wishing to schedule outpatient procedures.



Required English Skills
Basic reading skills
Basic writing skills
Basic oral skills

Communication Skills
Ability to respond appropriately to customer/co-worker.
Interaction with a wide variety of people.
Maintain confidential information.
Ability to communicate only the facts to recipients or to decline to reveal information.
Ability to project a professional, friendly, helpful, demeanor.

Computer Skills
Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser.
Comfortable within Windows OS and learning new applications.



ESSENTIAL FUNCTIONS:

Provides Quality Outpatient Scheduling.

Responds promptly to scheduling request.

Obtains complete scheduling information in an accurate, efficient and professional manner.

Performs the scheduling function by utilizing the scheduling computer system and other computer/manual systems.

Compiles all information requested.

Completes timely, accurate recording and reporting of information.

Identifies potential problems and alerts appropriate resource.

Initiates appropriate action to ensure needs are met.

Consistently exhibits the ability to schedule multiple tests for a patient in a timely manner.

Consistently determines proper scheduling requirements and/or limitations according to requested procedure.

Schedules patients accurately in a timely and polite manner to ensure customer satisfaction.

Maintains patient flow and utilization of the ancillary testing areas.

Processes faxes when not scheduling patients in a timely manner.

Effectively handles the customer’s request and keeps the pace of the call moving and manages call time effectively both in scheduling and switchboard.

Communicates with various ancillary departments to ensure and accurate schedule and that all reports are properly distributed.




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