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Greater Peoria, IL
Greater Peoria, IL

Behavioral Health & Security Associate - Behavioral Health Intake Unit



Peoria, IL, USA
Posted on Wednesday, July 10, 2024

Job Description

Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems.

Bachelor's Degree in Psychology, Social Work, Criminal Justice or related field within 6 months of hire.

Crisis Prevention Institute (CPI Training) within 3 months and Basic Life Support (BLS) (AHA) within 30 days.

Writes, reads, comprehends and speaks fluent English. Basic computer knowledge using word processing, spreadsheet, email, and web browser. Multicultural sensitivity Critical thinking skills using independent judgment in making decisions. Advanced reading, writing and oral skills Ability to utilize PC including, basic elements of Windows environment, keyboarding, work with mouse, and perform basic computer tasks with instruction.



  • Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.
  • Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals.
  • Sets behavioral limits on patients according to hospital and ED policies.
  • De-escalates patients utilizing CPI techniques.
  • Takes initiative in making decisions and taking immediate action to ensure safety.
  • Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation, including restriction of rights forms.
  • Participates in patient and staff debriefing.
  • Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed.
  • Provides supportive care to patients and families when appropriate.
  • Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes "rounds" in the immediate patient care area.
  • Completes electronic event reports as indicated.

ASSESSMENT FOCUS: Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.

  • Serves as a point of entry for the Behavioral Health Service Line.
  • Answers all calls in a timely manner.
  • Ensures patients are treated with respect and dignity.
  • Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services.
  • Assists in facilitating admissions or making referrals to appropriate resources.
  • Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended.
  • Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients' rights, obtaining releases of information).
  • Assists in administering/scoring assessment scales per protocol as needed.
  • Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision.
  • Documents interventions in a succinct and goal directed manner using DAIR format.
  • Incorporates Recovery principles in all therapeutic interventions.
  • Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care.

PERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities for area.

  • Actively promotes and achieves customer satisfaction (patient, family, departments and physicians).
  • Assists in completing chart audits and compiling other data to evaluate performance.
  • Compiles and assists in analyzing intake, utilization and patient flow data.
  • Generates ideas for improving processes, treatment, and patient care.
  • Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans.

COMMUNITY RESOURCE FOCUS: Assists with disposition planning and serves as a referral source for patients seeking assistance.

  • Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line.
  • Possesses a working knowledge of community services.
  • Assists in referring patients to the most clinically appropriate setting.
  • Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.).
  • Documents patients' requests for services, suggested referrals and disposition of such.
  • Incorporates Recovery principles in disposition planning.
  • Assists in conducting follow up "surveys" to ensure patient's' needs were met (patient satisfaction, follow up appointments, etc.)
  • Assists with removing any barriers patients/families encounter with recommendations.
  • Acts as a patient advocate to gain access to community services.
  • Maintains solid working relationships with other community providers.
  • Recognizes and reports abuse/neglect situations.