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Recovery Support Specialist - Crisis Response Pekin

Carle

Carle

Customer Service
Pekin, IL, USA
Posted on Thursday, March 28, 2024


Job Description

JOB SUMMARY:
The Certified Recovery Support Specialist (CRSS) provides experience, education and professional services to assist and support individuals in developing and/or maintaining recovery-oriented, wellness-focused lifestyles.

CERTIFICATION & LICENSURE REQUIREMENTS
Certified Peer Recovery Specialist (CPRS) within 3 years or once eligible.

EXPERIENCE REQUIREMENTS
Lived experience in Recovery

ADDITIONAL REQUIREMENTS
  • Narcan training in the first month of hire
  • Use of usual and customary equipment used to perform essential functions of the position.
  • Must have control over personal use of all mood altering chemicals and behaviors.
  • If recovering from an addiction, must currently have a minimum of 2 years of uninterrupted recovery.


SKILLS AND KNOWLEDGE
Required English Skills Advanced reading skills Advanced writing skills Advanced oral skills Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications

ESSENTIAL FUNCTIONS:

Ensures Patients receive comprehensive services:

  • Identification of patient into services, assessment, discharge planning, and other aspects of warm handoff.
  • Ability to provide advocacy, education, recovery and wellness support.
  • Is knowledgeable and capable of working with patients who present in crisis and therapeutic intervention. Identifying patient need for services and use identified evidence-based approach.
  • Is able to engage patients within the living room process.
  • Ability to establish a collaborative relationship with the patient, provide practical and personalized support for entering and adhering to discharge planning
  • Assist in creation of recovery planning
  • Facilitate discharge planning. Documents all Discharge Planning components accurately in EMR.
  • Ensuring that patient receives support and motivation to engage in and adhere to ongoing treatment.
  • Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient. Patient care is provided in a compassionate, humane, and non-enabling manner.
  • Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team
  • Demonstrates Motivational Interviewing skills when working with patients.
  • Provide continuum of care/follow up care to patients.
  • Be available after discharge to deliver recovery support, as needed.
  • Ability to bridge care with insurance correlated community services
  • Provide follow up instructions, appointments, and coordination for discharge planning.
  • Provide detailed communication to receptive discharge providers to ensure warm handoff in the care coordination process.
  • Ability to identify barriers to transportation and assist with getting patient transportation to appointments
  • Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime - helping the patient navigate stages of change and practical considerations.
  • Work with insurance provided transportation programs to ensure transportation.
  • Is knowledgeable in understanding of addiction, signs of overdose, family dynamic, and administration of naloxone products.
  • Ability to educate patient and family in opiate use and administration of naloxone products.
  • Ability to provide consultation with patient, family, insurance provider, and treatment providers to confirm recommended course of treatment is covered and/or affordable.
  • Collaborates with Care Team to ensure documentation is present to supports warm hand off.
  • Assist with documentation in EMR to support quality initiatives.
  • Assist with audits for medical necessity documents as requested.
  • Working knowledge of computer operating systems.
  • Participates in in-service and competency training.
  • Meets compliance standards for all documentation.
  • Complies with all Company and Department Policies and Procedures.
  • Coordinate service engagement with outpatient providers
  • Ensure timely completion of all required paperwork.
  • Communicates job status and potential issues with co-workers and management.

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