Job Description

JOB SUMMARY:
Security Officers provide assistance to and assure the safety of patients, visitors, and staff. Officers also protect the property of the Medical Center, and perform other functions as assigned or required.

EDUCATIONAL REQUIREMENTS
H.S. Diploma/GED required.

CERTIFICATION & LICENSURE REQUIREMENTS
State of Illinois Driver's License upon hire. Motor Vehicle Report is ran annually.
Crisis Prevention Institute (CPI) Certification is required within 3 months of hire.
CPR is required within 3 months of hire.
Basic Life Support (BLS) is required within 3 months of hire.

ADDITIONAL REQUIREMENTS
Use of usual and customary equipment used to perform essential functions of the position.
Work may occasionally require travel to other Carle Health facilities/hospitals.

SKILLS AND KNOWLEDGE

Required English Skills
Basic reading skills
Basic writing skills
Basic oral skills

Communication Skills
Ability to respond appropriately to customer/co-workerInteraction with a wide variety of people.
Maintain confidential informationAbility to communicate only the facts to recipients or to decline to reveal information.
Ability to project a professional, friendly, helpful demeanor.

Computer Skills
Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within Windows OS and learning new applications.


ESSENTIAL FUNCTIONS:

Displays professionalism in fulfilling job responsibilities
Maintains an excellent appearance and follows department dress code.
Stays attentive to post duties and job responsibilities.
Represents department well when interacting with others.
Displays self as dependable in reporting for work, reporting on time, and does not abuse mealtime or break time.
Conducts is a credit to the department and does not abuse authority or use position for personal gain.
Shows self-initiative in performing all tasks and duties.
Follows up and carries through on all work assignments.
Performs assigned tasks accurately.

Accepts the role of providing personal service tasks.
Provides direct service or help make other arrangements.
Understands and accepts the role of providing support services.
Provides alert, helpful efficient responses to phone callers.
Uses good documentation skills for report writing and record keeping.
Performs specific security tasks as directed such as money transports, escorts, hazard inspection, etc.
Patrols Medical Center buildings and property.
Maintains order by enforcing all hospital & department policies.
Responds to and handles all dispatched calls.
Adheres to all department and Medical Center policies & procedures.

Uses problem-solving skills to make proper decisions.
Gathers all pertinent information to make decisions.
Uses common sense/good judgment and is resourceful in solving problems.
Takes initiative in making decisions and taking action.
Maintains calm approach in stressful situations.
Maintains knowledge of Carle Health and Security Department operations.
Utilizes CPI methods as team member to control aggressive or violent patients and visitors.

Effectively monitors Security and fire alarm.
Responds to stats, disasters and codes following policies and procedures.
Monitors and responds to access controls, panic alarms, fire computer and alarms, intercoms and CCTV monitors.
Acknowledges incoming Security calls or alarms and dispatches Security officers to the appropriate locations.
Maintains and enhances their knowledge and capabilities during emergency and non-emergency situations, performing multiple duties rapidly, calmly, and effectively to achieve the responses needed.
Keeps abreast on all call disasters and security policies.
Contacts appropriate personnel for all codes, disasters and stats.