Clinical Care Attendant- Float, Morton, Wash, Peoria
Job DescriptionJOB SUMMARY:
***This is a Float position between Morton, Washington, Peoria
The Clinical Care Attendant is responsible for assisting the Provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management.
CERTIFICATION & LICENSURE REQUIREMENTS
Certified Medical Assistant (CMA) certification for Certified Medical Assistant from AAMA, NCCT, AMT or NHA or EMT certification upon hire
Driver's License when driving any vehicle for work-related reasons upon hire
Basic Life Support (BLS) upon hire
3-5 years of experience as a Certified Medical Assistant will be considered as an alternative minimum requirement if a graduate from a non-accredited program
Use of usual and customary equipment used to perform essential functions of the position
SKILLS AND KNOWLEDGE
Knowledge of Urgent Care medical specialty.
Knowledge of medical terminology.
Knowledge of health system EMR.
Requires clinical knowledge and analytical abilities necessary to plan and evaluate patient care.
Ability to maintain effective and organized systems to ensure timely patient flow.
Creative thinking; analytical, problem-solving, and decision-making abilities; self-direction, theoretical implementation, and evaluation.
Strong interpersonal skills including exceptional customer service and phone etiquette.
Ability to work as a team member.
Ability to understand and apply guidelines, policies and procedures.
Strong computer skills.
Strong verbal and written communication skills.
Ability to direct others and to exercise judgment in problem situations
Clinical Excellence/Patient Care
- Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite.
- Greet and welcome patients immediately upon arrival to the clinic.
- Escort back to exam suite.
- Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability and desire.
- Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.
- Obtain patients review of systems and history, measure vital signs, including but not limited to weight, blood pressure, pulse, temperature, and complete all necessary documentation in patient's chart and consistent with clinical protocol.
- Offer patient convenience items (water, coffee, tea, warm blankets, etc.), to ensure patient is comfortable in exam suite and/or lobby.
- Follow symptom initiated protocols in place for clinic operation. Perform labs as ordered/instructed either by protocols or provider direction.
- Review after visit summary and provide instructions to patient as instructed by Provider.
- Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.
- Consistent with Carle Health policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure.
- Keep exam rooms stocked with adequate medical supplies, maintain instruments, and sterilize as required.
- Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure.
- Consistent with Carle Health policy maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
- Maintain Carle Health and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances.
- May serve other departments as assigned.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.
- Maintain regular and consistent attendance at work.
- Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
- Maintain compliance with Personnel policies and procedures.
- Monitor environmental conditions in order to secure protected health information.
- Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Perform all duties consistent with training and licensure.
- Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office.