Job Description

JOB SUMMARY:
To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.

CERTIFICATION & LICENSURE REQUIREMENTS
Valid drivers license when driving any vehicle for work-related reasons upon hire.

EXPERIENCE REQUIREMENTS
1 years of experience in/with a secretary or any clerical position familiar with medical terminology. And required to complete a unit secretary course.

ADDITIONAL REQUIREMENTS

• Must have control over personal use of all mood-altering chemicals and behaviors.
• Use of usual and customary equipment used to perform essential functions of the position.

SKILLS AND KNOWLEDGE
Basic reading, writing and oral skills. Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information..Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding

ESSENTIAL FUNCTIONS:

• Acts as the front door and receptionist for the unit/facility, promoting positive relationships.
• Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner.
• Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility.
• Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.
• Displays warmth, concern and respect for those seeking assistance.
• Answers telephone timely, professionally, identifying unit, name, and title.
• Establishes positive working relationships with other hospital departments and personnel.
• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care.
• Communication with others is professional and respectful.
• Alerts staff to walk-in assessments in a discreet and expedient manner.
• Keeps reception area organized and neat.
• Prioritizes and accurately channels incoming and outgoing information
• Utilizes Technology accurately and efficiently.
• Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly.
• Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies.
• Enters and scans patient documents into EMR system.
• Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports.
• Understands and is knowledgeable of computer downtime procedures.
• Enters, modifies, and corrects patient changes as appropriate.
• Prints/copies materials for office staff as requested.
• Proficiently operates and is able to trouble-shoot fax machine and printer.
• Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit.
• Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible.
• Responds appropriately to unit emergencies and alerts.
• File/scans reports from printer/fax.
• Maintains flexibility and is able to adapt to rapidly changing environment and work volume.
• Attends and participates in daily safety huddles.
• Attends and participates in unit committees, staff meetings.
• Submits work orders for repairs or cleaning of unit/facility as needed.
• Adheres to Infection Prevention & Safety policies.
• Performs extra duties as requested.