Greater opportunities to build the life you want
Greater Peoria, IL
Greater Peoria, IL

Recovery Support Specialist - Crisis Response



Customer Service
Pekin, IL, USA
Posted on Saturday, August 12, 2023

Job Description

Provide experience, education and professional services to assist and support individuals in developing and/or maintaining recovery-oriented, wellness-focused lifestyles.

Driver's License upon hire and Proof of Auto Insurance upon hire.

Lived experience in Recovery.

  • Use of usual and customary equipment used to perform essential functions of the position.
  • Must have control over personal use of all mood altering chemicals and behaviors.
  • If recovering from an addiction, must currently have a minimum of 2 years of uninterrupted recovery.

Required English Skills Advanced reading skills Advanced writing skills Advanced oral skills. Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor. Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications


Ensures Patients receive comprehensive services:

  • Identification of patient into services, assessment, discharge planning, and other aspects of warm handoff.
  • Ability to provide advocacy, education, recovery and wellness support.
  • Is knowledgeable and capable of working with patients who present in crisis and therapeutic intervention. Identifying patient need for services and use identified evidence-based approach.
  • Is able to engage patients within the living room process.
  • Ability to establish a collaborative relationship with the patient, provide practical and personalized support for entering and adhering to discharge planning.
  • Assist in creation of recovery planning.

Facilitate discharge planning

  • Ensuring that patient receives support and motivation to engage in and adhere to ongoing treatment.
  • Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient.
  • Patient care is provided in a compassionate, humane, and non-enabling manner.
  • Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team.
  • Demonstrates Motivational Interviewing skills when working with patients.
  • Provide continuum of care/follow up care to patients. Be available after discharge to deliver recovery support, as needed.
  • Ability to bridge care with insurance correlated community services.
  • Provide follow up instructions, appointments, and coordination for discharge planning.
  • Provide detailed communication to receptive discharge providers to ensure warm handoff in the care coordination process.
  • Ability to identify barriers to transportation and assist with getting patient transportation to appointments.
  • Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime - helping the patient navigate stages of change and practical considerations.
  • Work with insurance provided transportation programs to ensure transportation.

Provide education/information to patients, families, and other invested parties.

  • Is knowledgeable in understanding of addiction, signs of overdose, family dynamic, and administration of naloxone products.
  • Ability to educate patient and family in opiate use and administration of naloxone products.
  • Ability to provide consultation with patient, family, insurance provider, and treatment providers to confirm recommended course of treatment is covered and/or affordable.
  • Assist in facilitation of services, based on quality initiatives and documentation in EMR.
  • Ensures accurate documentation.
  • Collaborates with Care Team to ensure documentation is present to supports warm hand off.
  • Documents all Discharge Planning components accurately in EMRAssist with documentation in EMR to support quality initiatives.
  • Assist with audits for medical necessity documents as requested.