Job Description

JOB SUMMARY:
To facilitate timely processing of ED patients and their medical records using multiple software applications. The position manages information and connects physicians, staff, and visitors with appropriate resources.

ADDITIONAL REQUIREMENTS

• Use of usual and customary equipment used to perform essential functions of the position.
• Work may occasionally require travel to other Carle Health facilities/hospitals
• requireduired to drive your own vehicle for business purposes.

SKILLS AND KNOWLEDGE

• Writes, reads, comprehends, and speaks fluent English.
• Basic computer knowledge using word processing, spreadsheet, email, and web browser.
• Multicultural sensitivity.
• Critical thinking skills using independent judgement in making decisions.

ESSENTIAL FUNCTIONS:

• JOB DUTIES:

  • Retrieves records after discharge and performs general office duties.
  • Retrieves all records of discharged patients from all units (including inpatient, outpatient surgery, emergency department, etc.) as assigned.
  • Checks daily discharge logs to assure receipt of all records.
  • Reports to Manager when unable to obtain a patient record within 24 hours post discharge.
  • Answer the main department phone line within 3 rings. Uses the automatic caller distribution (ACD) system appropriately. Uses telephone etiquette consistent with Methodist Begins with Me principles.
  • Completes requests for health information according to policy and procedure.
  • Cleans copier/fax machines and ensure they are in proper working order and place service calls as appropriate.
  • Keeps workstations and work area clean and orderly.
  • Identifies processing flow issues and works to resolve or report to supervisor.
  • Performs other duties as assigned.
  • Prepares and scans records to be scanned according to procedure.
  • Checks each medical record for poor originals, photographs and other difficult to scan documents according to procedure.
  • Ensures patient name and encounter number are documented on each document to be scanned.
  • Prepares all documents by removing staples, paper clips, sticky notes, and rubber bands.
  • Groups like document types together, place in page order and in date order.
  • Copies all damaged documents so that they can go through the scanning process without difficulty.
  • Removes COLD fed documents as defined from each record.
  • Securely attaches all rhythm strips and other small documents to 8 1/2 X 11 paper for scanning.
  • Assembles all documents in appropriate order as outlined in chart prep policy.
  • Retrieves loose reports from the loose reports inbox daily and prepare for scanning.
  • Prepares batches by placing an appropriately filled out batch cover sheet on each batch and placing rubber band around batch.
  • Ensures entire record is ready for scanning.
  • Completes scanning process according to procedure.
  • Maintains appropriate set up for scanner to ensure optimal image results.
  • Verifies each batch has been prepped appropriately.
  • Assigns a batch label according to procedure.
  • Write batch to correct work queue.
  • Cleans and calibrates scanners on a daily basis as indicated and maintains log.
  • Performs charging and data entry functions as related to patient's medical record.
  • Accurately and timely enters of all unit generated patient charges.
  • Reviews medical record for the accuracy and recovery of any missed charges
  • Assigns Visit level charges (E/M codes) to each account per ACEP guidelines.
  • Performs disposition and physician data entry into hospital software application (Star)
  • Performs clerical and other duties as requested efficiently and accurately to facilitate quality
    patient care
  • Performs required clerical duties accurately.
  • Displays knowledge of location and applicable procedures of various departments to run errands.
  • Demonstrates knowledge of most common requests made.
  • Demonstrates knowledge of ordering supplies for the unit as delegated.
  • Maintains patient charts in order.
  • Maintains work area in an organized manner.
  • Performs duties necessary for admitting, transferring, and discharging patients.
  • Accepts direction from lead RN to facilitate patient care.
  • Runs errands and performs extra duties as requested.
  • Able to change priorities as unit climate changes.
  • Uses slow time productively.
  • Unit involvement.
  • Willingness to assist peers in assignment completion.
  • Maintains open communication.
  • Assists in achieving department goals and objectives.
  • Gives and receives peer evaluation constructively.