Job Description

JOB SUMMARY:
Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures. Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status. Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding. Answer questions and provide teaching to patients and family members.

EDUCATIONAL REQUIREMENTS
H.S. Diploma/GED in required if work is performed in a moderately complex CLIA lab

CERTIFICATION & LICENSURE REQUIREMENTS
Certified Medical Assistant (CMA) Current CMA certification for Certified Medical Assistant from AAMA, NCCT, AMT or NHA upon hire and Basic Life Support (BLS) BLS and Mandatory Reporter certification upon hire and Driver's License when driving any vehicle for work-related reasons upon hire.

EXPERIENCE REQUIREMENTS
Previous clinical experience in a medical office preferred and Computer data entry experience

ADDITIONAL REQUIREMENTS
Use of usual and customary equipment used to perform essential functions of the position

SKILLS AND KNOWLEDGE
Writes, reads, comprehends and speaks fluent English

Multicultural sensitivity

Microsoft Office - basic computer skills.

Customer/patient focused

Critical thinking skills using independent judgment in making decisions

ESSENTIAL FUNCTIONS:

• Clinical Excellence/Patient Care

  • Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.
  • Demonstrates competence in the clinical skills necessary to carry out assigned job duties.
  • May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.
  • Administer ordered medical and/or vaccines.
  • Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.
  • Schedule referrals for patients with specialist or outpatient as requested by the provider.
  • Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.
  • Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.

  Development and Patient Education

  • Answer questions and provide teaching to patients and family members.
  • Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure.
  • Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.
  • Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
  • Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.
  • Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
  • Maintain regular and consistent attendance at work.
  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
  • Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office